navy_tech
East Lawrencetown,#2Consumer Comment
Sun, January 05, 2014
You say anyone can request a refund if not satisfied...seems you have many here..bad business to say one thing and do another.
I have had this service now for 5 days and I have several recordings shown to be applied and completed as they are shown in green ..also there are two that were not completed probably because of things like phone use during that same time etc. I have spent the last three days asking why there is no recording files and have yet to get resolve.
I have spent many hours online asking, your CSR manager actually asked me to prove my recordings so I sent a screen shot..eventually got a CSR yesterday to admitt mSpy servers are in huge backload and your Techs dont have a silution to fix..saved copy of this chat and Ive had enough so in morning Ill put in my refund email as per your policy and report back here the results!!
like I said I have many emails and two saved chats proving your service has worked..bugs!!..one just needs to look at an update interval set for 20 min..I send two test email and two text then wait...phone has solid wifi and 3G ...its indeed random when it shows last connection under phone management...IMEI is not proper its a wifi address..so why not call it that.
You say 24/7 support...try looking after hours on support site..it will prob say live chat away..ohhh Ill call then..nope not on weekend..customer is reminded from voicemail saying to call back during normal London business hours (but I read USA based)..like I said refund email request coming, please lets clean slate..give me refund and Ill move along.
Isabella Reese
Mountain View,#3UPDATE Employee
Tue, April 09, 2013
My name is Isabella Reese and I represent Billing department of mSpy company (Mtechnlogoy LTD.)
After careful reviewing of the report and comments to it I would like to argue with them.
Let me explain you some specifications of our software. First of all, we do not sell smatphones with the software installed onto them, therefore our customers need to install the program on their side. Despite the fact we have support team available 24/7, we cannot check over the phone whether the customer installs the application correctly. Installation process is quite simple, however it must be followed strictly according to our installation guide, which every customer receives once the purchase is completed.
As you can guess, if the program is not installed correctly, some issues, for instance, e-mails(sms) missing, frequent disconnection of target device with our server system, could occur. This is the first argument against the fact that all mentioned technical issues occurred due to our software.
Please note that we have more than 200 developers, who update the software every single day in order to make it adopted to new smartphone models and operating system version released every day.
Delay with logs and some data missing could also be caused by Internet connection of the target device. If the connection is lost, the data will not be transmitted since it is the only one possible way to send logs from target device to customer's account remotely.
What about call recording issue I would like to say that if the command was not set up correctly by the customer, it won't be completed at all or the file will be corrupted. The same will happen, if the call was made by the target during the recording, alarm clock was turned on, etc.
Again, if the Internet connection lost very often, the media file transmition may interrupt and the customer will receive corrupted file, incompleted recording with mentioned by customers issue, or will not receive the files at all.
All these detailes are provided to our customers and our support team is available 24/7 to assist in any type of queries, so the customer can get back to us even concerning recording command setup.
GPS features is sensitive to Internet connection and current position on target device. If the phone is in the pocket, or the target is in a building or remote area, the location of the target will not be transmitted due to the poor signal.
Please note that each case is considered and resolved individually, so if there is really a technical bug occurred, it will be fixed shortly.
If the customer is completely dissatisfied with the services, that happens very rarely, they may submit a refund request during 10 days since the purchase date.
Here is the list of advantages we offer to every customer:
* Advanced algorithm for GPS locations.
* Convenient and easy to use/navigate interface.
* Free assistance in jailbreaking iPhones/iPads
* Good discounts for our new customers
* Easy to use recording of the surrounding and call recording features (No need to call target phone to listen)
* Deactivate the application remotely.
* Maximum security guaranteed: VeriSign Trusted
* Technical Support 24/7
*User-friendly panel interface
* a good value for money
*We are a software manufacture, not a reseller, meaning that we develop mSpy software ourselves.
*Free lifetime software updates
*Your information is 100% secured
*Our software is not a virus, thus cannot be detected by any antivirus software
*mSpy works anywhere in the world and supports all languages
* One mSpy account can be used for several phones all you need to do is just change the phone details.
Please do not hesitate to contact me at any time if any further questions arise.
Best regards,
Isabella Reese
Billing Department
MTECHNOLOGY LTD