Complaint Review: Music123 - South Bend Indiana

Today, one day shy of a month from the date I placed the order, the article arrived. I don't know if the item was 'magically found' in the warehouse or if the package was 'put together' (my guess since it was in two separate boxes rather than one unit). Either way, everything arrived, as ordered, and is in acceptable working condition. I have no response from my second 'discontinued item' order but, as the girl in customer service helped me to cancel the order there will be nothing forthcoming. Offering to sell items not in stock and attempting to upgrade a customer to another item as a result is, in my opinion, not only unprofessional but deceitful. Although, in the end, Music123 made good my initial order, I should not have had to go through the hassle after responding to one of their solicitations. I'll not shop with them again. Finally, even though I requested to be removed from their mailing lists I still receive e-mails of 'specials'. Once is too many times for me, thank you.

Today, one day shy of a month from the date I placed the order, the article arrived. I don't know if the item was 'magically found' in the warehouse or if the package was 'put together' (my guess since it was in two separate boxes rather than one unit). Either way, everything arrived, as ordered, and is in acceptable working condition. I have no response from my second 'discontinued item' order but, as the girl in customer service helped me to cancel the order there will be nothing forthcoming. Offering to sell items not in stock and attempting to upgrade a customer to another item as a result is, in my opinion, not only unprofessional but deceitful. Although, in the end, Music123 made good my initial order, I should not have had to go through the hassle after responding to one of their solicitations. I'll not shop with them again. Finally, even though I requested to be removed from their mailing lists I still receive e-mails of 'specials'. Once is too many times for me, thank you.

Today, one day shy of a month from the date I placed the order, the article arrived. I don't know if the item was 'magically found' in the warehouse or if the package was 'put together' (my guess since it was in two separate boxes rather than one unit). Either way, everything arrived, as ordered, and is in acceptable working condition. I have no response from my second 'discontinued item' order but, as the girl in customer service helped me to cancel the order there will be nothing forthcoming. Offering to sell items not in stock and attempting to upgrade a customer to another item as a result is, in my opinion, not only unprofessional but deceitful. Although, in the end, Music123 made good my initial order, I should not have had to go through the hassle after responding to one of their solicitations. I'll not shop with them again. Finally, even though I requested to be removed from their mailing lists I still receive e-mails of 'specials'. Once is too many times for me, thank you.

Today, one day shy of a month from the date I placed the order, the article arrived. I don't know if the item was 'magically found' in the warehouse or if the package was 'put together' (my guess since it was in two separate boxes rather than one unit). Either way, everything arrived, as ordered, and is in acceptable working condition. I have no response from my second 'discontinued item' order but, as the girl in customer service helped me to cancel the order there will be nothing forthcoming. Offering to sell items not in stock and attempting to upgrade a customer to another item as a result is, in my opinion, not only unprofessional but deceitful. Although, in the end, Music123 made good my initial order, I should not have had to go through the hassle after responding to one of their solicitations. I'll not shop with them again. Finally, even though I requested to be removed from their mailing lists I still receive e-mails of 'specials'. Once is too many times for me, thank you.

Many sales operations have their staff on combinations of comissions, incentives, and quotas... The result is a "survival incentive" for the reps to upsell you. Maybe this is your problem. I would consider avoiding them in the future.... I ordered a pair of Mackie HR824's this last Sunday as an early Christmas present for my daughter from a competitor of M-123. The private sale was an extra price concession advertised by email, but I had to CALL them rather than order from their site as I usually would. Blem HR824's were listed on their site as available at $360 each while the NEW HR824's were available at $500 each. The rep I talked to said he had just sold the last of the blems, and as well a blem could have a gash in its side. The blems are still on the website this Tuesday AM. Should I send blems as a present? Probably not, but it was an interesting test. All of these activities would seem to be short sighted... There is an Audio internet dealer whom I no longer trust because of my feeling misled by one of their sales reps. And that place always seemed to have new reps. Trust and credibility are MANDITORY for surviving and prospering long term as an internet sales business. LLBean and Landsend can attest to this.

Many sales operations have their staff on combinations of comissions, incentives, and quotas... The result is a "survival incentive" for the reps to upsell you. Maybe this is your problem. I would consider avoiding them in the future.... I ordered a pair of Mackie HR824's this last Sunday as an early Christmas present for my daughter from a competitor of M-123. The private sale was an extra price concession advertised by email, but I had to CALL them rather than order from their site as I usually would. Blem HR824's were listed on their site as available at $360 each while the NEW HR824's were available at $500 each. The rep I talked to said he had just sold the last of the blems, and as well a blem could have a gash in its side. The blems are still on the website this Tuesday AM. Should I send blems as a present? Probably not, but it was an interesting test. All of these activities would seem to be short sighted... There is an Audio internet dealer whom I no longer trust because of my feeling misled by one of their sales reps. And that place always seemed to have new reps. Trust and credibility are MANDITORY for surviving and prospering long term as an internet sales business. LLBean and Landsend can attest to this.

Many sales operations have their staff on combinations of comissions, incentives, and quotas... The result is a "survival incentive" for the reps to upsell you. Maybe this is your problem. I would consider avoiding them in the future.... I ordered a pair of Mackie HR824's this last Sunday as an early Christmas present for my daughter from a competitor of M-123. The private sale was an extra price concession advertised by email, but I had to CALL them rather than order from their site as I usually would. Blem HR824's were listed on their site as available at $360 each while the NEW HR824's were available at $500 each. The rep I talked to said he had just sold the last of the blems, and as well a blem could have a gash in its side. The blems are still on the website this Tuesday AM. Should I send blems as a present? Probably not, but it was an interesting test. All of these activities would seem to be short sighted... There is an Audio internet dealer whom I no longer trust because of my feeling misled by one of their sales reps. And that place always seemed to have new reps. Trust and credibility are MANDITORY for surviving and prospering long term as an internet sales business. LLBean and Landsend can attest to this.