- Report: #1337090
Complaint Review: My US.com - Sarasota Florida
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Author Not Confirmed
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My US.com
4299 Express Lane Sarasota, 32449 Florida, USA
Phone:
1-941-227-4444
Web:
www.myus.com
Categories:
Business Rating:
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My US.com Buyer Beware! Horrible company Sarasota Florida
I have to share my terrible experience with a shipping company to the rest of the world, so here it is!
1.1. I thought this service was a great option until I tried to have my package sent to me. I wanted the address changed to Chinese as I live in a smaller city in China. No where can you do that, this company expects the whole world to understand English. I tried to talk to representatives on Chat, but they were not able to help me and just said "English only". How does a company that sells an international service not have the option to use international addresses? As far as I am concerned this is fraud, as nowhere on their website does it say we cannot print out a label in another language and put it on a box!! What waste of time and money, as I don't ever expect my package to get to me, as the average Chinese person doesn't read English:(
2.To add insult to injury, I just checked my credit card statement and this company charged me a $20.00 membership fee, when I joined they were running a free 30 day trial membership! I once again, chatted with a customer service rep who told me that he would forward it to someone who cares!! pretty sure it got trashed, as this company appears to have major issues with its marketing and its ability to provide the service they are selling. I do not expect to ever see the sweat pants and bubble bath that cost me $40.00 from Amazon and close to $100.00 from my rip off.com!! At this point I will just dispute it with my credit card company as I expect that they will not process a cancellation and I will have to cancel my credit card!! What fresh hell will my next encounter with this company bring???
3. What fresh hell will my next encounter with this terrible company bring? Well, I got my answer this morning, in the form of a DHL notice. They are shipping my package and they changed my address (zip code), it is still in English but evidently they know where I live better than I do! Also, I paid for 1-4 day shipping and it will be in China in 8-10 days. This entire experience with this company from beginning to end (this is the end as I will never see my package) has been TERRIBLE!! To anyone that is thinking about using this company, just don’t! You will be sorry and all they do is try to provide excuses for their crappy service. For example, I received an email telling me that the customs people in China all understand English and that my package will get to me. How hard is it to use dual language address labels? The US Post Office allows this! This just proves to me that this is a company full of MORONS!! I plan on disputing all charges associated with this company with my credit card, posting my awful experience on every internet site I can find, and filing an official compliant with the Better Business Bureau that covers the Sarasota, Florida region. You have been warned!
My US.com is a horrible company!!!!!!!!
