- Report: #1071326
Complaint Review: Nation Star Mortgage - Lewisville Texas
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Author Not Confirmed
Why?
Nation Star Mortgage
350 Highland Drive Lewisville, 75067 Texas, USA
Phone:
877-698-9400
Web:
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Nation Star Mortgage Ruining our Credit Lewisville Texas
Bank of America sold our loan to Nation Star as of April 2013. We were told we would recieve a welcome package with our account number within 10 days. We recieved it the last Friday of April with an additional letter stating we were late with our April 2013 house payment. Immediately we wrote a check and mailed it. On Saturday, we received the May 2013 coupon and since it was the last of the month we wrote a second check and mailed it. Both checks have cleared the bank.
Since this time, we have made a payment on the first of every month for four months. However, the phone calls and the nasty grams continue to come.
They have held our note for four months. Checks written for all four months but Nation Star reported to the Credit Bureau companies that we were 60 days in arrears on our note. Thus raising havec with our credit almost to the tune of a 120 point drop!
We have faxed & mailed certified copies from our bank of all four checks with absolutely no results. Several phone calls have been made trying to clear this up. I have been lied to, patronized and just plain treated rudily by everyone at Nation Star that I have talked to. With no results.
We got so fed up in the first two months of the nasty grams and nasty phone calls that we went and refinanced our home with another company. But the calls keep coming and they wont recognize the loan with them has been paid and transferred to another company.
I tried one last time yesterday to try and get this resolved after trying to buy a new car which we were refused because our report stated we were now 90 days in arrears! We are hiring an attorney just to help us make them clear up and clean up their false reporting to the Credit Bureaus. We will be taking our credit report, check copies, all letters from Nation Star, telephone records and a copy of our new mortgage to set up for a law suit against them.
I recommend to anyone that has a loan at Nation Star to refinance if at all possible. This company is untrustworthy and liars and if not careful will foreclose on your home and report falsely to the Credit Bureaus. This is a very nasty company.
