Sent Ford GEM unit which they said they could repair. Once they received my original unit, their story changed and they claimed was not repairable. I specifically asked them during my initial calls if they were able to repair it. They assured me they could. I was charged $80 diagnostic fee and an additional $97 repair fee. They tried to upsell me on a $300 replacement rather than repair mine for $97.00. Not liking this bait and switch tactic, I requested my original GEM to be returned along with the repair fee of $97.00 which was never done. It has been 3 weeks now and I am only able to leave voice mail messages. Apparently no one works at this company and wants to deal with customers. BEWARE!!!!! They are a SCAM!!!