Carla
Tampa,#2Author of original report
Sat, September 01, 2007
Nationwide Voice Messaging told me that under duress that they would refund the $17.90 setup fee but that it would take 2 to 3 billing cycles until the credit showed on my Verizon bill. I called Verizon and told them this was not right with me and that I did not trust the company and I had already had to pay Verizon a $5 late fee because I refused to pay the $17.90 when it first showed up on my bill and I had informed Verizon this was a fraudulent charge. Well Verizon refunded me the $17.90 that I paid in my second bill so I would not get another late fee. They also refunded the $5 late fee and blocked all third party billing to my phone number. In addition, Verizon notified Nationwide Voice Messaging that they had refunded me the money and late fee. I never knew that the phone company could block third party billing. I have never seen it on my bill or on their web site. But my advice to consumers is to call your phone company and get third party blocking on your telephone number. This still does not explain how Nationwide Voice Messaging got my unlisted phone number and the answer to the security question that I use only at Verizon. I have since changed that security question. My husband who is a computer consultant told the Verizon Customer Service Manager that either the security of their database has been compromised or there is an insider that is selling Nationwide Voice Messaging information on customers. Of course Verizon denied it. The day after I spoke to Verizon I started getting spammed, like 500/day from all over the world. It may just be a coincidence that the spamming started after Verizon spoke to Nationwide. But since I use Mozilla Thunderbird and own my own ISP I was able to automatically delete all of the spam directly off my server.