- Report: #469521
Complaint Review: Natra Pure Myfitnesshub.com - Sandy Utah
-
Author Confirmed
Why?
Natra Pure Myfitnesshub.com
Sandy, Utah, U.S.A.
Phone:
877-350-8480
Web:
N/A
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Natra Pure, Myfitnesshub.com, And Others Deceptive Business Practices; Deceptive Commercial Advertising Sandy Utah
Nature of Complaint: Deceptive Business Practices, Deceptive Commercial Advertising; Violation of federal and state laws including California Business & Professions Code Section 17000.
Facts: In June, 2009, from California, I responded to an offer for product by Natra Pure, a company situated in Sandy, Utah. Their website is http://natrapure.us/. From that page in the upper right-hand corner, there is a link titled Click Here to Find Out More to learn more about the product, which links to this page: https://www.safetrialoffers.com/natrapure/ld/? affID=108&subaffID=
I scrolled down the linked page to the 30 day sample offer shown on the right panel, completed the information and order on the next page.
That page also lists Special Bonuses Included, none of which I wanted. All I wanted was to investigate the nutritional product Natra Pure.
I received the nutritional product on June 18, 2009. Upon reading the ingredients, I found it contained a substance with I cannot ingest. I called the phone provided in the packing slip for the company: 877-350-8480. After negotiating with the person handling the call, I was able to effect a cancellation. They provided me with cancellation number CMO1288812.
On July 9, 2009, my credit card was billed $39.95. Upon inquiry, I determined it was for a membership in myfitnesshub.com. I called the phone number appearing for that company on my credit card statement. They advised I had purchased a membership with them at the time of my purchase of Natra Pure. I explained to them I had not purchased any such membership, did not want any such membership, was not interested in any such membership and requested they immediately credit my credit card the full amount of the charge.
At that point, I was referred over to a customer service supervisor. At some point after waiting for several minutes, the call disconnected.
I have reported this matter to my credit card issuing bank as a fraud, which has now required that card be cancelled and a replaced, and that I now have to submit fraud paperwork to the credit card company. All of this, because I ordered a sample of a product that was apparently tied into some other marketing scheme associated with myfitnessclub.com.
Numerous complaints from various states have been filed against this company, as evidenced at the following website address: (((link redacted)))
(((link redacted)))
(((link redacted)))
/Supplemental-Health-Programs/Extreme-AcaiBerry/extreme-acaiberry-online-healt-5DZE5.htm
This company operates under different names, with all calls coming into a central telemarketing location, offering various products cross-marketed with other programs through various websites. In the majority of complaints viewed online, most address the issue of undisclosed terms of the offer, "fine print", deceptive billing and business practices, and being enrolled in some monthly program of which the consumer was completely unaware.
This company is operating under different names, from different states, offering various nutritional supplements which are then part of a covert offer that automatically enrolls someone into some program which bills separately and must be canceled separately, none of which is adequately disclosed. If the offers were adequately disclosed, there would not be the hundreds of complaints posted online to consumers all over the country. The deception is clear.
John A
Pismo Beach, California
U.S.A.
CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.
Facts: In June, 2009, from California, I responded to an offer for product by Natra Pure, a company situated in Sandy, Utah. Their website is http://natrapure.us/. From that page in the upper right-hand corner, there is a link titled Click Here to Find Out More to learn more about the product, which links to this page: https://www.safetrialoffers.com/natrapure/ld/? affID=108&subaffID=
I scrolled down the linked page to the 30 day sample offer shown on the right panel, completed the information and order on the next page.
That page also lists Special Bonuses Included, none of which I wanted. All I wanted was to investigate the nutritional product Natra Pure.
I received the nutritional product on June 18, 2009. Upon reading the ingredients, I found it contained a substance with I cannot ingest. I called the phone provided in the packing slip for the company: 877-350-8480. After negotiating with the person handling the call, I was able to effect a cancellation. They provided me with cancellation number CMO1288812.
On July 9, 2009, my credit card was billed $39.95. Upon inquiry, I determined it was for a membership in myfitnesshub.com. I called the phone number appearing for that company on my credit card statement. They advised I had purchased a membership with them at the time of my purchase of Natra Pure. I explained to them I had not purchased any such membership, did not want any such membership, was not interested in any such membership and requested they immediately credit my credit card the full amount of the charge.
At that point, I was referred over to a customer service supervisor. At some point after waiting for several minutes, the call disconnected.
I have reported this matter to my credit card issuing bank as a fraud, which has now required that card be cancelled and a replaced, and that I now have to submit fraud paperwork to the credit card company. All of this, because I ordered a sample of a product that was apparently tied into some other marketing scheme associated with myfitnessclub.com.
Numerous complaints from various states have been filed against this company, as evidenced at the following website address: (((link redacted)))
(((link redacted)))
(((link redacted)))
/Supplemental-Health-Programs/Extreme-AcaiBerry/extreme-acaiberry-online-healt-5DZE5.htm
This company operates under different names, with all calls coming into a central telemarketing location, offering various products cross-marketed with other programs through various websites. In the majority of complaints viewed online, most address the issue of undisclosed terms of the offer, "fine print", deceptive billing and business practices, and being enrolled in some monthly program of which the consumer was completely unaware.
This company is operating under different names, from different states, offering various nutritional supplements which are then part of a covert offer that automatically enrolls someone into some program which bills separately and must be canceled separately, none of which is adequately disclosed. If the offers were adequately disclosed, there would not be the hundreds of complaints posted online to consumers all over the country. The deception is clear.
John A
Pismo Beach, California
U.S.A.
CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.
2 Updates & Rebuttals
Customer Service Administrator
St. George,Utah,
USA
Resolution offer
#2UPDATE Employee
Thu, December 10, 2009
Our company represents some of the Fit Factory programs. I apologize for any misunderstandings that might have occurred when you were purchasing your dietary supplements or products online.
Fit
Factory/Fitness Hub/Diet Central is a companion program that comes with various products of this
type. It offers our customers a personal trainer you can converse with
daily, pictures, music links; it offers links to recipes
and menu planning. This program also offers a variety of diets for
special needs that can be customized to fit your weight loss goals.
All
pertinent information is provided for you before entering any method of
payment information for your supplement. This provides you access to
all the terms and disclosures as well as Customer service numbers for
your product and the companion program that accompanies it for great
support and success with your product.
Below is the information provided with the FF programs.
Fit Factory
CS Phone Number: 1-866-407-1022
Trial: Bonus Program: 21 Days
Cost: Bonus Program: $29.95
Website URL: http://www.fitfactory.com/
Start up username: assigned by Fit Factory
Start up password: assigned by Fit Factory
Fit Factory is a great way to gain total overall wellness. FitFactory takes a holistic approach to weight loss and feels that all aspects of health should be addressed. There are Licensed Trainers to help customize your exercise routines,
special diet plans for all types of individuals along with Licensed and
Trained Dietitians to help answer questions and assist you in meal
planning, etc. Emphasis is also placed on the mind with the belief that balance is the key to well-being.
5 different diet plans for all walks of life
Professionally trained and Licensed Dietitians
Professionally trained and Licensed Fitness Trainers
Live Chat 24/7
Flash Exercises Gallery (See how to do the exercise correctly)
Record your progress, Keep notes
Articles to inspire, Music to get you motivated, quotes, recipes and more
For customer service you may call 1 877-407-1022 and they'll be happy to assist you with any further questions or concerns.
If you've already contacted customer service and feel you were not treated fairly or would like to discuss additional issues please contact me directly at 435-773-1795 or you may email me at [email protected] I will assist you immediately.
Sincerely,
Customer Service Administrator
St. George,Utah,
U.S.A.
Resolution Offer
#3
Tue, September 22, 2009
Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 John, Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 First and foremost I offer an apology for the breakdown in service John obviously experienced . We provide customer service for some of the Fit Factory programs. We strive to provide the highest level of customer service to all our customers. I would like to discuss John's concerns with him to insure that he is taken care of. Unfortunately, without a last name or an email address I cannot find his account with the necessary contact information. I apologize for any misunderstandings that might have occurred when you were purchasing your dietary supplements online. Fitness hub or Fit Factory is a companion program that comes with various products of this type. It offers our customers a personal trainer you can converse with daily, pictures, music links; it offers links to recipes and menu planning. This program also offers a variety of diets for special needs that can be customized to fit your weight loss goals. All pertinent information is provided for you before entering any method of payment information for your supplement. This provides you access to all the terms and disclosures as well as Customer service numbers for your product and the companion program that accompanies it for great support and success with your product. Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 If you are another client that is reading this and feel you we have failed you in any way, I would like to opportunity to make it right. I can be reached on my cell phone at 435-773-1795 or via email at [email protected] Sincerely, Online Customer Support
