- Report: #425764
Complaint Review: Natures Best - Internet
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Natures Best
naturesbest.com Internet, U.S.A.
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Natures Best free trial of acai berry not free Internet
Natures best ad for free trial of acai berry gives you 14 days to cancel. You do not recieve it for 5 - 7 days and then you need time for your body to react to it. When you call to cancel they tell you the next shipment of 79.00 was already shipped and can not get refund. Then they tell you about the 2 other products you subscribed to that you know nothing about. In an accent that i can not understand she tells you about fine print in the terms and conditions policy. After getting nowhere you finally give up. It cost me 79.00 so I would like to help someone else to stay away from free trial offers. Nothing is free.
Steve
manalapan, New Jersey
U.S.A.
Steve
manalapan, New Jersey
U.S.A.
1 Updates & Rebuttals
Company Employee
Indianapolis,Indiana,
U.S.A.
Problem Resolution
#2UPDATE Employee
Tue, March 03, 2009
Steve, On behalf of Nature's Acai Berry, I would like to apologize for any miscommunication of the nature of our risk free trial offer of the acai berry supplement. With so many health benefits, including increasing energy, burning fat, and reducing the signs of aging, the company and its affiliates offers an amazing product! All of the terms are fully disclosed to any and all of our valued customers and thus customers, for whom satisfaction is assumed, agree to a continued membership upon sign-up. This elite membership includes the automatic shipping and billing of your new supply of Nature's Acai Berry to save you the inconvenience of having to reorder by phone! This elite membership may also include if you choose not to cancel them, as is clearly stated in the terms that are provided prior to signing up for the product, two other risk free trials for other products provided by other companies. The terms of service provided to our customers not only explains this fact but also gives exact time frames, billing information, and contact information to cancel any of these products. Hopefully you have been able to somewhat resolve your issues in a manner that you can accept. In the end, your satisfaction is our number one concern, so feel free to contact us to resolve any future issues. Thank you and have a great day!
