- Report: #428772
Complaint Review: NaturesBest Acai Berry Supplement - Tucson Arizona
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NaturesBest Acai Berry Supplement
5425 E. Broadway Rd. #282 Tucson, 85711 Arizona, U.S.A.
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NaturesBest Acai Berry Supplement; Natures-Acai, Reno, Nev; Natures Best, Reno, Nev. 30 Day Trial Offer turned out to be 2 charges $4.99 & $79.95 + the promise of more monthly carges to come Tucson Arizona
Do not order or agree to try, on a trial basis, this product. What I thought might be a healthy diet supplement and weight loss product turned out to be a real head-ache.
What was touted as a 30 day free trial (only $3.95 for shipping) turned up as 2 charges: one for $4.99 and the other for $79.96 -- with the promise of more charges each month to follow.
When I called the number given to cancel the order (before the first 15 day period was up), I at first was told that I could not cancel the order nor could I get credit for cancelling. After I told the lady (in the Phillipines) that I had already notified my credit card company and that they would stop payment, she talked with her supervisor, and said that she would cancel the charges, and cancel any future orders or charges. She gave me confirmation numbers, but, as yet, the dropped charges have not showed up.
I told her that I would gladly return the products, but she told me that that would not be necessary. By the way, Acai Berry capsule is loaded with cafeine, and after taking one on one morning, I still could not sleep that night.
I am waiting to see if they follow through on their promise to credit my account, and if they do not, within the next 10 days, my card company will cancel payment for this and all future charges (if any).
Socks
Martin, Tennessee
U.S.A.
What was touted as a 30 day free trial (only $3.95 for shipping) turned up as 2 charges: one for $4.99 and the other for $79.96 -- with the promise of more charges each month to follow.
When I called the number given to cancel the order (before the first 15 day period was up), I at first was told that I could not cancel the order nor could I get credit for cancelling. After I told the lady (in the Phillipines) that I had already notified my credit card company and that they would stop payment, she talked with her supervisor, and said that she would cancel the charges, and cancel any future orders or charges. She gave me confirmation numbers, but, as yet, the dropped charges have not showed up.
I told her that I would gladly return the products, but she told me that that would not be necessary. By the way, Acai Berry capsule is loaded with cafeine, and after taking one on one morning, I still could not sleep that night.
I am waiting to see if they follow through on their promise to credit my account, and if they do not, within the next 10 days, my card company will cancel payment for this and all future charges (if any).
Socks
Martin, Tennessee
U.S.A.
1 Updates & Rebuttals
Company Employee
Indianapolis,Indiana,
U.S.A.
Problem Resolution
#2UPDATE Employee
Tue, March 03, 2009
On behalf of Nature's Acai Berry, I would like to apologize for any miscommunication of the nature of our risk free trial offer of the acai berry supplement. With so many health benefits, including increasing energy, burning fat, and reducing the signs of aging, the company and its affiliates offers an amazing product! All of the terms are fully disclosed to any and all of our valued customers and thus customers, for whom satisfaction is assumed, agree to a continued membership upon sign-up. This elite membership includes the automatic shipping and billing of your new supply of Nature's Acai Berry to save you the inconvenience of having to reorder by phone! Futhermore, the risk free trial has always been 14 days. A full bottle is sent so that when it is time for the reordering to occur, you still have enough product to last you until it comes in the mail. Once again, this is something that has been done for your convenience. I am glad to hear that with the help of our customer service staff you were able to resolve the issues that you were having. Your satisfaction is our number one concern, so feel free to contact us to assist with any future issues. Thank you and have a great day!
