- Report: #1325061
Complaint Review: Neat Co. - Phiadelphia Pennsylvania
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Author Confirmed
Why?
Neat Co.
1601 Market Street # 3500 Phiadelphia, 19103 Pennsylvania, USA
Phone:
855.599.7900
Web:
neat.com
Categories:
Business Rating:
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Neat Co. Sold me a new scanner under the pretense that " If I did not buy it" my data from my old scanner would be lost. Phiadelphia Pennsylvania
On 7/29/2016 I purchased a new scanner form the Neat Co. , to replace one that had stopped working. They said I had to purchase a new scanner because they had retired the software that worked with the old scanner. I purcehase the scanner at a cost of $148.56 . It arived and immeadiatly I had problems , the softwre would not load , the scanner there fore would not work. Finally , I found ' on the internet" an up date that got the soft ware working. However the receipts I had scanned on the old scanner did not transfer. ' so it seems they are lost anyway" I have sent over 23 emails and gods knows how many phone call and to date 8/28/2016, I have gotten no help. Now they have turned my scanner off and are trying to extort money from me to make it functional again.
