• Report:  #2419

Complaint Review: NEC/PACKARD BELL COMPUTERS - Nationwide

Reported By:

Nationwide, U.S.A.
Tell us has your experience with this business or person been good? What's this?
I don't know who is reading this but I can tell you that when I chose NEC, as the company whom I thought was a reputable company, I never dreamed that I would have the poor experience that I am having at the moment.

I have had nothing but problems since I bought my computer. I sent it in for service (a temporary Fix) I have had the same problem since I came home with my NEC Ready340t. This machine has inconsistently not found my operating system. I have had to reformat my hard drive too many times to count, something that I have never had to do at any time with any computer. Your Tech people blamed it on everything except your hardware.

Now I find myself in a position where I am five months out of warranty and nobody who is willing to look at the record to see that this same constant problem that they taught me to fix many times while it was under warrantee, is nothing more than a hardware problem.

After jerking around for the past sixteen months with all kinds of lame excuses as to why it is my fault, let me tell you what my opinion is.

First of all you should know that I am the CEO of an Internet Portal. I am more than familiar with computers. I work on them all day long and have three in my home, not counting my laptop.

Because I am not "a tech" I tried to listen to your people. The only thing that they did on a consistent basis was to put a bandage on something that needed a splint.

Now when I reformat my machine, even though it appears that my disk is reloading the original software and settings, I find that when my computer reboots after this process, it does not come up to win 98 just a flashing prompt.

One of your techs now feels that it is my recovery disk. When I requested a replacement I was informed the it would be $19.99 for the .30 cent disk. Totally outrageous.

The only answer that will satisfy me is an email advising me when a call tag will be received so that your company can inspect this unit and make any necessary repairs at no charge. Having a support staff string along customers until their warrantee runs out is a poor practice. I do understand that you are contracting out your support, but let me tell you it is a direct reflection on your company. Hardware and computer products in general are all so similar that it is more the comfort level that a consumer has with the company behind the product, than it is the actual product when deciding which one to purchase.

I look forward to receiving my call tag....... and receiving my repaired computer with my new recovery disk, shortly there after.

Thank you for your prompt attention to this matter.

Stanley Michael, CEO


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