Richard
Trenton,#2Consumer Comment
Mon, February 02, 2009
You have got to be kidding!? You are justifying taking 33 days for this move? The excuses you give are totally bull****! I know from experience that it is all due to overbooking for the company to make as much money as possible and hit as many stops as possible along the way. If you drove backwards it would not take 33 days to get from Colorado to Georgia no matter how bad the traffic or weather. And as far as the "thousands of customers," I think that is a bit overzealous. With your companies "F" rating with the BBB and all the complaints (19 on Ripoff Report and 57 with the BBB), there are quite a few more complaints than a couple. Your company needs to stop ripping off consumers to make a profit. If you cannot profit the honest way then you have no business being in business. But then like most South Florida companies, it comes down to screw the consumer for the dollar. I know from experience that your company practices dishonesty, misrepresentation, price gouging, the holding of consumers property for more money upon delivery, illegal and unregistered trucks and the using of low cost un-insured labor for loading/unloading. If they damage property during the load/unload your excuse is, "They are sub-contractors and we are not responsible". Great business practices. And if you say this is unsubstaniated allegations just go to the BBB and see it in their own words! DO EVERYONE A FAVOR AND CLOSE YOUR DOORS! ALL CONSUMERS SHOULD AVOID THIS COMPANY LIKE THE PLAGUE! CHECK WITH THE BBB FOR DETAILS.
Lindsay
Pompano Beach,#3UPDATE Employee
Fri, September 26, 2008
This rebuttal is to let consumers know that we do thousands of moves each year. Out of these thousands of moves performed, a complaint may surface from time to time. And each time, we address it and offer compensation when necessary. Long distance moves require spread times for delivery. This consumer claims that they were delivered late--our standard is to discount them 5-10% if warranted. We did give a discount to this customer within our company standard. Uncontrollable factors, such as traffic, weather and load times affect our spread. Many customers do not realize that our hands are tied sometimes and we cannot deliver in the expected time frame due to these unforseen circumstances. We do have many referrals of satisfied customers and have letters of recommendation to prove it. One unsatisfied customer out of thousands should not be a complete reflection on how we operate.