- Report: #1476949
Complaint Review: Nero Software - Glendale California
Reported By:
Johnny -
Newton Falls, OH, United States
Submitted:
Updated:
-
Author Confirmed
Why?
Nero Software
500 N. Central Ave Suite 600 Glendale, 91203 California, United States
Web:
https://www.nero.com/enu/
Categories:
Business Rating:
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Nero Software Tech support - Rude and a complete joke Glendale California
Buyer Beware. I purchased Nero 18 somewhere towards the end of 2017. Loved it. At the the time I thought it was a great program then all of a sudden it changed. On it's own it would open Nero Burning ROM I would close it and continue using Nero Express for CD's or Nero Video for DVD's but each time I tried using one of the 2 Nero Burning ROM would again open on it's own.
Suddenly Nero Video woyuld burn as usual and would say sucessful but would not play on either dvd player that I had. So I searched Google to see if others were having this problem, turns out this problem went back to 2014, I wrote to the headquarterss in Germany, never heard a word.
So I wrote to tech support, here is where the rudeness started to the point where they once wrote as I have said again, and again, and again you need to.......even after doing what they said the issue was still not resolved. Now I can only burn CD's.
I went out and purchased Nero Burn Express 4 which turned out to be Nero 2017, when I tried to burn something a message popped up saying I would need to but the "FULL VERSION" in order to do that. When I told tech support about this there answer was "if it doesn't suit yoyuyr needs take it back for a refund. So now I have 2 Nero products that don't do what they're supposed to do and last week I learned a friend of mine is having the exact same problem. So again Buyer Beware!
