Netfirms
Markham,#2UPDATE Employee
Thu, January 22, 2009
Just wanted to address this complaint. We attempted to find this persons file at Netfirms but not enough information was present in the complaint for us to search. We are still actively promoting the Google Adwords coupons however it appears that at the time Chris was attempting to redeem his code was around the time that the coupons assigned to us by Google had expired. We acknowledge that we may not have been able to provide one to him immediately as we were waiting for a new block of coupons to be issued to us by Google however once those new coupons were issued to us we would be able to provide one to him. We would have advised him that we would not be able to issue a credit or refund for the $35 coupon but we would not under any circumstances have told him that he was "out of luck". If he was experiencing an issue with the Adwords coupon then we could investigate the issue and if needed, issue a new code to him. Clients who take advantage of the Google Adwords coupon must also realize that they are bound by Google's terms of service which indicate that these coupons may only be used on NEW Google Adwords accounts and that Google will not accept the codes if used on an existing active Google Adwords account. If Chris is still interested in having this issue resolved he may contact us again.