He then said for some reason I couldn't do it online therefore I would have to pay 4.95. I told him go ahead, this wasn't the first time. Sometimes when you try to access their website, the error message says not accessible at this time. You will need to call the 1-866-netspend and always your account is charged .50.
I am so sick of them. Never will you speak to an American. God only knows where the call center is.
If anyone knows, please reply................Thanks !