Lishali1977
Houston,,#2Consumer Comment
Thu, February 12, 2009
I am having the same issue; my husband's tax refund was to be deposited into my account. I received an email that there was an issue with my account. I called the in and spoke to someone who could hardly speak English I was told I needed to fax MY W2 MY tax return and my husbands SS and DL. I faxed over all the requested information three times because I was told it was never received. Then I called this morning and was told my account was closed and they would mail me my money in about 20 days. I was told this after I was on hold for over 45 minutes and transferred too three different people. I am so upset right now because ALL of my money was on the card. I'm not concerned about my husband's tax refund the IRS will mail that however they are holding the money I had before that hostage. Can anyone tell me what I should do?
Lishali1977
Houston,,#3Consumer Comment
Thu, February 12, 2009
I am having the same issue; my husband's tax refund was to be deposited into my account. I received an email that there was an issue with my account. I called the in and spoke to someone who could hardly speak English I was told I needed to fax MY W2 MY tax return and my husbands SS and DL. I faxed over all the requested information three times because I was told it was never received. Then I called this morning and was told my account was closed and they would mail me my money in about 20 days. I was told this after I was on hold for over 45 minutes and transferred too three different people. I am so upset right now because ALL of my money was on the card. I'm not concerned about my husband's tax refund the IRS will mail that however they are holding the money I had before that hostage. Can anyone tell me what I should do?
Lishali1977
Houston,,#4Consumer Comment
Thu, February 12, 2009
I am having the same issue; my husband's tax refund was to be deposited into my account. I received an email that there was an issue with my account. I called the in and spoke to someone who could hardly speak English I was told I needed to fax MY W2 MY tax return and my husbands SS and DL. I faxed over all the requested information three times because I was told it was never received. Then I called this morning and was told my account was closed and they would mail me my money in about 20 days. I was told this after I was on hold for over 45 minutes and transferred too three different people. I am so upset right now because ALL of my money was on the card. I'm not concerned about my husband's tax refund the IRS will mail that however they are holding the money I had before that hostage. Can anyone tell me what I should do?
Lishali1977
Houston,,#5Consumer Comment
Thu, February 12, 2009
I am having the same issue; my husband's tax refund was to be deposited into my account. I received an email that there was an issue with my account. I called the in and spoke to someone who could hardly speak English I was told I needed to fax MY W2 MY tax return and my husbands SS and DL. I faxed over all the requested information three times because I was told it was never received. Then I called this morning and was told my account was closed and they would mail me my money in about 20 days. I was told this after I was on hold for over 45 minutes and transferred too three different people. I am so upset right now because ALL of my money was on the card. I'm not concerned about my husband's tax refund the IRS will mail that however they are holding the money I had before that hostage. Can anyone tell me what I should do?
Nsc2009
Austin,#6UPDATE Employee
Fri, December 26, 2008
I am an employee with Netspend Corporate and received your complaint directly. Please reply to this post, I can assure you your complaint is taken seriously and I am a person within the organization that can make sure this is taken care of ASAP. I simply would like some further information that may be helpful in resolving this issue. You may also contact [email protected] Attn: Supervisor.