- Report: #1017798
Complaint Review: netspend elite - Houston Texas
Reported By:
brandy -
Houston, Texas, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
netspend elite
Houston, 77042 Texas, United States of America
Phone:
Web:
www.aceelitecard.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
netspend elite ripoff, scam, thieves Houston, Texas
This prepaid card is fine at first but if have a canceled transaction or purchase,
good luck on getting net spend to release your money. Remember they are not an
actual bank so a transaction Id is of no use to them. I made a purchase online through a very reputable and popular website.
My purchase was canceled immediately due to wrong address, in fact, the money was not taken by merchant but netspend decided to hold it anyway. I had to call net spend several times with the hopes of receiving my money back.
The supervisor called the company on 3 way and was told by 2 different people that the transaction had been canceled. To no avail, that wasn't good enough to get my money back. Net spend ask the merchant to fax them a form that does not exist or I would have to wait 30 plus days (yes 30) to have my funds automatically released.
At this current time, I'm still waiting on my $320.00!
My purchase was canceled immediately due to wrong address, in fact, the money was not taken by merchant but netspend decided to hold it anyway. I had to call net spend several times with the hopes of receiving my money back.
The supervisor called the company on 3 way and was told by 2 different people that the transaction had been canceled. To no avail, that wasn't good enough to get my money back. Net spend ask the merchant to fax them a form that does not exist or I would have to wait 30 plus days (yes 30) to have my funds automatically released.
At this current time, I'm still waiting on my $320.00!
2 Updates & Rebuttals
trucker
alvin,Texas,
wow
#2REBUTTAL Owner of company
Tue, April 23, 2013
now thats what i call good customer service
NetSpend Corporation
Austin,Texas,
United States of America
NetSpend
#3UPDATE Employee
Wed, February 27, 2013
We understand that the cancelled transaction is still pending on your account. Unfortunately, we are not notified when a transaction has been cancelled, but this should have been taken care of already.
Please send your information to [email protected] and we will make sure that this is addressed immediately.
Thank you,
NetSpend
