Complaint Review: NETSPEND - netspend.com - Austin Texas

I can understand the poor service by one of our agents or most of them, recently Netspend went through a zero tolerance policy with agents who were being rude with customers,but you cant generalize and say the whole company is a rip off...there are honest,willful agents like me to help out customers with situation like yours I still dont understand why customers have a hard time getting through...is as easy as calling the 1-866 number, select option 1 for english...if you immediately want to speak to an operator press 0...it works for me In this case if you dont have an account you are correct we dont have to ask for your social,but if you do have an account but dont have your card in hand and just ask for a simple question about your account yes your SSN has to be verified and the reason is,any financial institution has the right to protect the account from being accessed by anyone but the account holder I know the product perfectly and i have to say Netspend is the best company i have worked for in my 4 years of experience,i do have to accept there are some situations that are still an area of opportunity for Netspend but most of the times customers were misinformed or missunderstood. best regards

Whoa, thats heavy! And I feel your pain to because that is how Netspend conducts their business. I could sit here and tell u about at least 7 different serious situations but Im sure I would run out of space and there would eventually be a charactor cut off point with everything I would have to say! This is the reason I ended ALL dealings with Netspend & had absolutly no reason with telling them why. I told them via phone, letter via postal service and email. Naturally, they apologized and didnt want me to leave (how perfect is that) but I told them I couldnt stick with them, not by any stretch of the imagination!!! No way!Like I said in my previous postings, Netspend will be history in a few years. NO business equals NO BUSINESS!!! Im so glad places like this exsists that way, people can read what others has to say before making their choices. I wish I knew about this place before hand, but now I use this as a reference tool before doing business with ANY companies now. Thanx ripoffreport.com

I have called Netspend plenty of times because of a company with a fradulent reputation (bodykits.com). I asked them to transfer me to the security or fraulent activities dept. and they transferred me to the accounts dept. I was like WTF? I was talking to some lady that didnt understand what I was saying to her and I finally got mad enough to ask her for the corporate office phone numbers so I can contact someone with some decent english skills and knows what I am trying to say and who is higher on the leadership ladder. She tells me to call 1-86-NETSPEND. I was like lady what dont you understand? I was about to speak to her like a 3 year old kid and give her a few indecent words. I told her that I am the victim of a fradulent company and that I have been scammed for $1,000. I told her if her company was really covered by FDIC they would investigate into it further and have my money returned because my deposit is FDIC insured. She was like Sir I do not understand what you want me to do. I am like the FDIC is a federally funded insurance company that helps you recover funds when it has been frauded an indiviadual. I swear she had to be the stupidest person in the world. She tells me to file a dispute and I told her that I have already sent a dispute letter to their company and she kept telling me the address of where to send it. Netspend needs to hire people who actually speak english and pay those people $10/hr to speak to engish-only customers. INS and ICE needs to serve that company a warrant cause there is so many illegals there they can have their own country. These underpaid b*****d immigrants need to speak better English before they serve the American people. I am not impressed by this company at all and I will be filing for another complaint with the FTC. I have been through every channel possible to recover my money and no go. Someone will be sued or going to jail. BTW the company was "founded" by 2 illegal immigrants from Mexico. No wonder they are at check cashing/payday loan places next to Mexican stores.

Oh Netspend is the worst!!!! I called them and told them to check out this site and read what was being said about them....lmao. One of the "head haunchos" I spoke to was a english speaking woman and stated that she would look into my account history, track who I spoke to and that they ALL would be repremended!!! I find that hard to beleieve!! Drop her a line....Take ALL your complaints to her and maybe just maybe something will get done. I dont know with 100% certainty if she is the "clean up chick" or "head houncho" like I said above, but I know she isnt the President or CEO. Email her here below.... selena.sierra@ netspend.com Lets rally together!!! ha! j/p

You are so right about Netspend's customer service reps being so stupid! They don't know anything and when you ask a question they answer your question wrong because they mis understand what you are asking. I have learned to not call them for anything accept for an emergency purpose and even still you can't talk to them without having your card. One time they suspended me for NO reason and I called to see what the h*ll was going on and was told that I need to send my license and social security card but couldnt tell me why. I called back and they told me that it had to do with an ACH that was placed by my mom and they would need her license and Social Security card faxed in not mine after all. Well I had to call in again just to make sure I was getting the right information as to who's id I fax in????? Finally I had to fax in her id and ss# several times before they received it and was told a different story every time I called as to when my card would be un-blocked. If you can get a regular bank account go for it!!! Do not use Netspend, it costs to much to open an account. You usually have to pay a high monthly fee and getting through to Customer Service is h*ll. Plus if you lose your card or it gets stollen you bet you wont get your money back from them, even though they say Visa/Mastercard is a hundred percent guarenteed against fraud. Wrong! I have lost my card and called in and they told me to A. Contact the merchants myself and file B. File a police report and etc and see if I can find out who done it. Any other bank account will credit your money back immediately and investigate it and you will be credited a 100% and not lose a dime from it. Netspend is a headache and way to much trouble to deal with! This company is for someone that absolutely cannot get a regular bank account because it is dangerous to put a lot of money in the card and plus they can suspend you for no legit reason and make you fax in your id, etc and if they don't receive it your out of dough and they don't protect against fraud!!! Even though they claim that they do. This is the lowest of all companies, there are other pre paid cards on the market that are better then this one. NETSPEND NEEDS BETTER SPEAKING ENGLISH REPS!!! Right now Netspend does NOT care about customers, all they care about is making money and hiring poor CR reps.