Mike
boca raton,#2Author of original report
Thu, February 23, 2006
While Netspend was finally persuaded to make right on my particular case, I am sure that I would have never obtained that settlement without having utilized the good services of Ripoff Report, and for that I thank you.
Mike
boca raton,#3Author of original report
Thu, February 23, 2006
First let me apologize for taking so long to get back to you Wendy. I want to thank you for replacing the monies that were deducted from my account.
W.
Austin,#4UPDATE Employee
Wed, December 28, 2005
Mike, I am part of the management staff at NetSpend Corportation. Please call the toll free number on the back of your card. When you get to an account manager, you can ask that they transfer you to Wendy at ext. 8283. I am present during the week, until 430pm, CST. Thank you. I look forward to working with you to resolve your issue.
Mike
Boca Raton,#5Author of original report
Sun, December 11, 2005
I managed to finally reach the niece of the lady to whom these funds were destined in Panama, and advised her to clear the card at an atm at her earliest convenience, so that Netspend would not have time to wipe out the last $14 available on the card. They did so at around 7pm. I know because I received a text on my cell phone from Netspend, a service that I signed up for upon my original activation call back in April. Yesterday, or the day before, I logged into my account for the first time online, and noticed that my text alerts were marked as active, which reminded me that I had, in fact, signed up for that alert service. In promoting the service, the website states that the customer (paraphrased) "need never have any untertainty concerning their card balances", because the alerts would notify you of all transactions within moments of occurance. So, then, why is the alert I received tonite the first I have ever gotten? Does Netspend not define a monthly debit of $6 as a transaction that the cardholder would be interested in? In my original Ripoff Report, I failed to state exactly what action I would like Netspend to take to remedy this situation. Very simply, I would like an apology, and I would like my original $50 replaced on the card, and I would like for the company to a) make more of an effort to be transparent with its policies, terms, and conditions, and b) to make technical corrections to it's alert system, so that cardholders signed up for the alert service are notified of ALL card balance fluctuations, as is promised on the website, and c) post their response to this issue here on the Ripoff Report website.
Mike
Boca Raton,#6Consumer Suggestion
Fri, December 09, 2005
It's no surprise that someone who profits from Netspends consumer ripoff would rush to their defense, Jessica. You have not grasped the crux of the issue here.
Jessica
Newberg,#7Consumer Suggestion
Thu, December 08, 2005
I work for a company that sells netspend cards, they are an AMAZING option for people who arent able to obtain checking accounts or regular credit cards and carry a few very small fees due to the fact that the purchase price is a ONE TIME fee and that there is no interest on the card. If you would have read the booklet that is provided with your card you would have been more informed of the stipulations that the card holds. It is not the companys fault that your eyesight doesnt allow you to read the booklet, and im sure youd find that ANY credit card and even banking information regaurding policys and procedures is typed in fairly small print...Would you have had the same response if you had recieved a regular credit card and their information was printed small on their terms and conditions paperwork and you called the company to say that your eyesight is so bad that you couldnt read the fact that it had interest and you didnt want to pay for it because you couldnt see it?I dont think so.Also a netspend card is just like a regular card in the sense that it should be purchased for personal use not for a gift (card should have been put in YOUR name when purchased), netspend now offers Visa Gift cards for only $4.95 and would be much easier to send as a gift to someone else. Netspend is a good company and i use my card regularly. Next time you want to send money to a person out of country write them a letter (if they dont have a phone) saying you are going to western union them money and then wire the money to them.