Helper311
United States of America#2Consumer Comment
Thu, November 19, 2009
The rental company told you they forced the transaction. What this means is the merchant violated the rules, not Netspend. They even admitted to it! If the merchant receives a decline code for a transaction and runs the card again, forcing it through, this is a clear violation of Visa and Mastercard rules.
It is too late if this issue was not resolved soon after this posting but I would advise to cooperate and get the documents from the rental and have Netspend investigate to charge these funds back to the merchant.
brassy
austin,#3General Comment
Sun, October 04, 2009
OMG__I am so sick and tired of you people going and buying a product,you don't read the terms and conditions that come with this card. I have had this card for 5 years without any problem for the simple fact i read about the company and this card.
You said it yourself the company forced posted an amount from your account and merchants can do this which will either take the account negative or to a zero balance and when this happens you have to take the matter up with the merchant.
you could have ask for your account history be sent to you showing the force posting or you could have ask netspend to file a dispute claim for you.
You people make me sick always crying and complaining and posting untruths on this website,reaD BEFORE YOU PURCHASE SOMETHING AND MAYBE YOU WON'T HAVE THIS PROBLEM, AND QUIT BLAMING THE COMPANY THAT YOU CHOSE, TRUST NETSPEND DOES NOT NEED CONSUMERS LIKE YOU,AND THEY SURE IN HELL DIDN'T ASK YOU TO BUY THEIR CARD.
Anonymous
Portland,#4Consumer Suggestion
Sun, July 12, 2009
Ok Well I have had an account with this company for almost two years now and have recently experienced some of the best customer service I have seen in a very long time. I will spare unnecessary personal details, but I will say this. I am very broke at the moment and $80 is allot of money to me right now. After simply following the 'chain of command' I got my desired result. My point is, if you are not satisfied with a company's customer service practices tell them and they WILL fix it. Get off the cross, somebody needs the wood! Student