- Report: #860752
Complaint Review: NETSPEND - Internet
Reported By:
Jason -
Lincoln, Alabama, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
NETSPEND
po box 2136 Austin, Texas Internet, United States of America
Phone:
8663877363
Web:
www.netspend.com
Categories:
Business Rating:
(0)
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NETSPEND Fraud, Stolen Money, Scam Internet
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The company Netspend is a fraud. I set up a Pay Pal Account using the card. The initial deposits of .01 and .13 that Pay Pal uses to very the account went through with no problem.
When I made my first transferr of funds after that, they suddenly needed to verify my address,(i.e. where they mailed me the card) to release my funds to me. After emailing them countless documents. I was given the following reason for not accepting them. The first operator said ANY mail document would do
1. Hospital Bill (not accepted)
2. Pay Pal screen shot with all personal info showing (not accepted)
3. Utility Bill (letters not legible through fax)
4. Online bank statement (said bank statement was fine, if it was mailed)
5. Mailed Bank Statement (time limit expired and said document appeared altered)
Account Closed:Funds now in lingo, pretty sure I'll never see them again, but not without a fight!
Meanwhile, they will not release my funds back to Pay Pal and they cancelled the Netspend card. So I have no access to my money.
I asked for a physical address in order to file complaint with the better business bureau and they said, we have no physical address, just a PO BOX.
Thats when I realized I was being scammed. I have been never been involved with a business that refused to give a legit business address. Please avoid this company at all cost. I am filing paperwork with the BBB tomorrow!
When I made my first transferr of funds after that, they suddenly needed to verify my address,(i.e. where they mailed me the card) to release my funds to me. After emailing them countless documents. I was given the following reason for not accepting them. The first operator said ANY mail document would do
1. Hospital Bill (not accepted)
2. Pay Pal screen shot with all personal info showing (not accepted)
3. Utility Bill (letters not legible through fax)
4. Online bank statement (said bank statement was fine, if it was mailed)
5. Mailed Bank Statement (time limit expired and said document appeared altered)
Account Closed:Funds now in lingo, pretty sure I'll never see them again, but not without a fight!
Meanwhile, they will not release my funds back to Pay Pal and they cancelled the Netspend card. So I have no access to my money.
I asked for a physical address in order to file complaint with the better business bureau and they said, we have no physical address, just a PO BOX.
Thats when I realized I was being scammed. I have been never been involved with a business that refused to give a legit business address. Please avoid this company at all cost. I am filing paperwork with the BBB tomorrow!
1 Updates & Rebuttals
Robert
Irvine,California,
U.S.A.
No RipOff
#2Consumer Comment
Thu, March 29, 2012
This seems to be an "issue" with various Pre-Paid Debit Cards, and I don't mean an issue with the company but with the people who get these cards.
How did you get this card? You went to a store and bought it. If you even got a personalized card, how did you get it? You probably went On-Line and filled in no more information than your name and SSN. What other proof did you provide that you were who you said you were?
The fact is that these cards are a very good target for fraud. So while when these cards first came out they did very little verification, but they are now it looks like these companies are realizing they need to "catch up" and start to verify that the people who have the cards are actually real people.
But let's look at what you say they wanted.
After emailing them countless documents. I was given the following reason for not accepting them. The first operator said ANY mail document would do
- Okay the first operator said that any "mail" document would do. So what did you try and send? At least 3 of the 6 times were NOT documents that you had mailed to your house. So perhaps they misspoke when they said ANY, but you also didn't send what they requested.
Now, your money is probably not gone. You will most likely get it back eventually. When you do it will probably be by them returning the money to the original funding source. Or if you finally verify your address they may send you a check for the balance.
