- Report: #832340
Complaint Review: NETSPEND - Internet
Reported By:
al -
dallas, Texas, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
NETSPEND
Internet, United States of America
Phone:
Web:
https://www.netspend.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
NETSPEND Netspend is holding my SS payment and does not pay 2 days early as advertised. They have not released my SS payment as ther are supposed to do Internet
I signed up for Netspend to get early access to my S.S. disability payments which arrive on the 3rd of the month. When I signed up last November, they advertised that you could get your money up to 3 days early by using their service. The early pay worked fine for 2 months. After not receiving my money early, I checked their web site, and their early pay policy has been changed to 2 days from 3 days without any customer notification. Now they have changed the early payouts again, and they are not releasing any money 2 days early as promised on their web site. As of 2-1-2012 there has been no S.S. payment posted to my account, and there is NO explanation, or information as to WHEN the payment will be posted. I have already changed my direct deposit back to my bank checking account.
2 Updates & Rebuttals
Ashley
springfield,Missouri,
U.S.A.
Also
#2Consumer Comment
Wed, February 01, 2012
read the fine print next time:
" Q: When will my Direct Deposit be available?
A: NetSpend gives you access to your money as soon as the funds are electronically deposited to your card account - that's up to 2 days faster than you'd expect. Please note, your card account must be active (that is, a purchase, load, or cash withdrawal has occurred, or a balance inquiry fee was incurred over a 90-day period) and in good standing in order for electronic direct deposits to be credited to your card account. Processing of a direct deposit requires that the name associated with the direct deposit be the same as the name associated with the card account. Card load limits apply. Faster access to funds is based on comparison of traditional banking policies versus electronic direct deposit. "
They are not claiming that you will get your deposit early. They are claiming that you will get your deposit up to 2 days faster than you can expect versus traditional banking policies. Normally it can take 1-2 days for a direct deposit to be released from the bank. They are claiming you can have the money the second they recieve it.
No ripoff here. You are just not understanding what you signed up for.
Ashley
springfield,Missouri,
U.S.A.
Reading Comphrension Check:
#3Consumer Comment
Wed, February 01, 2012
"" they advertised that you could get your money up to 3 days early by using their service. The early pay worked fine for 2 months ""
What part of the sentance UP TO 3 DAYS EARLY did you fail to understand? They didn't promise you 3 days early, they promised you UP TO 3 days early. Meaning 0, 1, 2, or 3 days early.
No ripoff here.
