- Report: #27151
Complaint Review: Netzero - Internet
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Author Not Confirmed
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Netzero
www.netzero.net Internet, U.S.A.
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Netzero Fraudulent Billing, will not return monies Internet
Account closed in Feb 02 after 2 days of use (their service sucks), they billed up thru Jul 02, caused overdraft fee of $29 in Mar 02, promised to refund $49.75 to credit card after they admitted to error
it has been more than a month, credit card was charged another $29 overdraft fee in Jul 02. Their $49.75 error has now cost me an additional $58 and they have not offered to reimburse the monies.
Now, I'm out $107.75 and the money is not yet back into my account. Whenever I call them I burn up my cell minutes and they place on hold longer than AOL and the person tells me that a supervisor will call.
The other night a supervisor called and asked "what about the check you sent to us??" I said "you must have me confused, you owe me" he said "I'm sorry just a minute OH your credit card was refunded this afternoon" - GUESS WHAT - It still isn't in there and I am on a limited income.
Adam
Plant City, Florida
it has been more than a month, credit card was charged another $29 overdraft fee in Jul 02. Their $49.75 error has now cost me an additional $58 and they have not offered to reimburse the monies.
Now, I'm out $107.75 and the money is not yet back into my account. Whenever I call them I burn up my cell minutes and they place on hold longer than AOL and the person tells me that a supervisor will call.
The other night a supervisor called and asked "what about the check you sent to us??" I said "you must have me confused, you owe me" he said "I'm sorry just a minute OH your credit card was refunded this afternoon" - GUESS WHAT - It still isn't in there and I am on a limited income.
Adam
Plant City, Florida
