Complaint Review: New Image Nail Salon - Saint Petersburg Florida

Hi Leah. I was a nail tech back in the late 80's/early 90's when I lived on the other side of Florida, so anything I say is based on what I experienced back then. The type of nails you got were just coming out on the market when I got out of the biz due to being too pregnant to sit on my little stool to do pedicures any longer. LOL. The salon I worked in did hair and nails both, but operations are about the same I would assume. All I remember is back then, the techs questioned how good 2 color types of acrylic would bond together where the free edge of the nail starts and the amount of breakage our customers would encounter compared to a single application of the clear/white acrylic. It seems you are going thru exactly that. (Unless you broke it trying to use the nail as a screwdriver or something .. don't laugh, I saw many do that.) You didn't say what the cost of a full set, fills and nail art was at this salon, but I'm assuming it's high if you have spent 700 in 6 months time. That would be almost 60 bucks every 2 weeks when you had your fills done. I worked at one of the highest priced salons on the Intercoastal in the Ft. Laud. area and that's even more than we charged! We were 50 for a full set, 35 for fills, 25 for manicure and 50 for pedicure. Nail art depended on how involved of a design they requested. Had one of my ladies come in with a broken nail and I was working on another customer, I would have tried to seat her at an empty station nearby and put on her new nail as the other client's polish was drying, thus avoiding the situation you ended up in and shortening your wait time. It does take a little multitasking to do this, but it really isn't all that hard to do and I did it quite a few times. We were trained in school for just such an occasion happening once we were in the work force. If you are a regular customer, I don't understand why they didn't just make a note of the 3 dollars, the tech who did the work (to make sure when paid later she would get her percentage out of it) and let you pay it the next appointment you had there in probably a week's time. We did that for regs who came in and had forgotten their wallet at home. A new customer I would understand, but not someone who'd been using their services for 6 months! I'm sorry to hear you were put thru this and I hope you can find a new salon with a good tech to work on your nails in the future. What I told my ladies who were moving was to ask women they met that had great looking nails where they had them done, then to visit that salon/tech.

Hello I am a hairstylist, and I also have problems with letting customers charge small amount ranging from $1-$3 on a credit card.The reason why is that the CC company charges the merchant a fee for using the CC machine.It usually is about a dollar or 2 for small transactions such as yours.So it may have costed her more to accept your CC then you were going to paid,thus leaving her in the minus. Also, I can see why the new girl was charging you for the nail repair.See, most nail techs are independant contractors,so she was performing a service on you that she no one would compensate her for.So I can see why she charged you. The reason they asked you to leave your drivers license as collarteral is beacuse people get a service,leave to get money, and dont come back, basically stealing. As I read on, I see you did this as well.This is why companies cannot trust people to leave and come back,because people steal.Wether you agreed with their business practices or not,you cant get a service and not pay for it.It makes the person even more shady than the business.