- Report: #474120
Complaint Review: Nexttronics - Austin Texas
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Nexttronics
12400 West Highway 71 Ste 350 Austin, 78738 Texas, U.S.A.
Phone:
512-306-9599
Web:
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Nexttronics Nexttronics failed to send a part on time and now is failing to issue a refund. Austin Texas
I purchased an electronics board for my Sony television from Nexttronics back in February 2009. Their website gave a shipping time of 3-5 days, and when I finally got in touch with them after waiting 8 business days, the part hadn't even been shipped yet. They then sent the part, but I discovered it wasn't the one I needed. So I requested an RMA number and sent the package back with delivery confirmation and it was delivered on 3/2/09. I then waited 4 weeks to contact them to get status of my refund, and Chris told me it should have been processed already and that he/she would look into it. I have e-mailed and called them 6 times since then, and I still have had no response and no refund check. If I had known this would happen, I just would have kept the board. I will never order from this company again. Terrible customer service!
Pamela
Bel Air, Maryland
U.S.A.
Pamela
Bel Air, Maryland
U.S.A.
