Complaint Review: NICH XPRESS - Andre Lavell - Internet Internet

Raphael De La V (((REDACTED))) @gmail.com 12:22 PM (5 hours ago)to lynn.nichexpre., thomas, bcc: me

Attention to Lynn-Nich Xpress Please find below all of the Info regarding my account on whichAndre had shown, my Refund  for $497.00 was being sent to me Lynn, up toDate, I have not received no refund,please let me know what is the next step from your end, so I willknow how to proceed Txs,
ael De La Vega

---------- Forwarded message ----------

From: Raphael De La V (((REDACTED)))@gmail.com>
Date: Fri, Jul 20, 2012 at 6:06 PM
Subject: Re: [#PGE-187-68980]: Refund request
To: [email protected]
Cc: Raphael De La [email protected]>

Hi Mr. Thomas, It took sometime to respond to you, simply because I received 2 e-mails from NichXpress, telling me my Refund was being sent back as a credit to my card, (please read below)In addition, this guy Andre, sent another e-mail expressing how busy they had been and had no time to work on my Websites.Well, since I never saw any results and also had to spend money on the domains via godaddy.com, I sent another e-mail to each of their e-mails requesting my refund, even thou, I gave themadditional Days to react but, to no avail, thus, to Date nothing Please see below copies of their e-mails and also copy of my e-mail to them as well;__________TRANSACTION RECEIPT NicheXpress Transaction Type: REFUND Transaction Date: 2012-07-09 Account Holder:Raphael De La Vega Status:Approved Account Number: xxxxxxxxxxxx8993 Amount:497.00 Street Address: . / Suite: City, State Zip:Chicago, IL   60647 Phone: 1773 Email:@gmail.com Payment Type: MC Transaction ID:100096447426 Approval Code:537897  ___This is the second e-mail;  [#WMQ-957-85679]:  [Order #55] : Raphael : 3 sites Niche Xpress

x NicheXpress

Hi Raphael, ...  NicheXpressJul 9 (11 days ago) Loading... NicheXpress [email protected]  Jul 9 (11 days ago) to me  Hi Raphael,I sent out a mass update little while ago and I'm guessing you didn't get it. I've refunded your order but I'll post it here anyway:====As much as I hate to have to do this, we unfortunately have to do some spring cleaning.There's only so long we're going to be able to drag this out and only so long you're going to allow it.After all of the extra work and new people I've had to bring on board to make up for lost time, algo changes and new systems, we're officially tapped out and won't be able to fulfill site orders at the rates we thought we could.Maybe it was a mixture of stubbornness, perfectionism, and wanting to see all of our clients succeed. But we're so far in the red and sleep deprived that you're not getting what was promised in a reasonable time we're paying for it!Ha (no, seriously)So here's what we have to do -First off, you're getting this email because you're still with us - which means you have had a insane amount of patience and trust in this service and we greatly appreciate that.I don't know why, exactly... But maybe you somehow realized that we aren't like normal marketers or 'gurus' you come across.This service has been FAR from profitable for us (with no sign of becoming, ever) and we still attempted to give it our all to ensure our client's success.Though we could have easily thrown in some upsales, recurring services or pitched you affiliate offers once we saw it going downhill, that's not the way we operate.We've even had clients that we refunded and still did our best to fulfill our promise to them. That's just the kind of people that we are.Our goal was to make you money. Though it was costing us, we tired our best to ensure that.Obviously we bit off way more than we could handle - so I want to say THANK YOU for giving us the opportunity and having faith in us.Here's what we're going to do from here:Solution :

========Only pay what this was worth to you -If you have sites from us that you are somewhat satisfied with, we will
refund you difference of what YOU feel they are worth. If you don't think they're worth anything, we'll refund you in full and you can keep them.You trusted us, we'll trust you.Simply reply to this email and we'll get you taken care of.Also if you just want to know what you'd need to do finish them to make them successful we can schedule a Skype session.

In the mean time :
If you are going to continue building up your NicheXpress sites (which I recommend), Micah will still be available to write content for them at our discounted rates.You can contact Micah personally at: [email protected], NicheXpress will still be building sites!This is what we do, what we're passionate about, and we're pretty d**n good at it.Aside from continuing to build sites at our normal rates, we will be offering "NicheXpress Style" Pre-Made sites for our existing clients.Sites will be custom, unique and fully ready to go as they were - but you won't have stick around waiting for us to build them.95% of our clients just wanted sites that made money without many niche preferences - offering the service this way will bemuch more beneficial for us both.More on that soon.Again, thank you for trying us out and we truly apologize that we couldn't fully follow through on this. If anything, hopefully you've learned a business lesson from it.'Cause I sure as hell have and not ashamed to admit it!We still have some things in the pipeline to continue to show our appreciation for your trust and patience, though...It didn't go unnoticed, trust me. :)

Andre Ticket Details
Ticket ID: WMQ-957-85679
Department: Keyword Research
Type: Order Status: Closed

Priority: CriticalSupport Center: http://nichexpress.kayako.com  ____________________________________________________________________________________________________________________  I sent a reply on 7-13-2012  Jul 13 (7 days ago) to orders  As of Today, I have NOT received my Refund, Please send, in the meantime, I will think about your e-mail Thanks,

Raphael De LaVxxx___________  So as you can see, nothing has been done in terms of giving me a refund, I would really appreciate your involvement in this matter, Thank you so much, 
Raphael De La Vxxx
(((REDACTED)))@gmail.com
 

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