- Report: #671591
Complaint Review: NINER BIKES - North Hollywood Internet
Reported By:
Paul A -
Sd, California, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
NINER BIKES
13122 Saticoy St , North Hollywood, Internet, United States of America
Phone:
Web:
http://www.ninerbikes.com
Categories:
Business Rating:
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NINER BIKES RIP 9, R.I.P 9, JET 9, W.F.O 9 Frames only last 2 years. Watch the warranty. I did not have my purchase receipt NO WARRANTY!! North Hollywood, Internet
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If you are considering purchasing a NINER bike BEWARE!! The warranty is only 2 years. If you loose your receipt they will not honor warranty. BIKE FRAME CRACKED -
See below how they treat their customers:
This is the response I received from customers service. Trek or Specialized are interested in customer loyalty.
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Paul,
I forwarded your email to Brett, he replied to me that we need the proof of purchase from you to warranty this frame. I am trying to give you the best customer service I can and I do believe that I am doing just that. We have conditions to our warranty process and one of those conditions is that you need to provide a proof of purchase. You can find that information on page 11 of our Niner Owners Handbook which I have attached to this email. I am sorry if you feel that you are not being treated unfairly but my hands are tied on this. I cannot start a warranty without valid proof of purchase.
Thank you,
Eric
On Tue, Dec 14, 2010 at 2:52 PM, Paul Abel <[email protected]> wrote:
Eric, see below pictures of bike in addition to serial number info. As I informed you on the phone I received bike as a gift and DO NOT have receipt.
You confirmed that the bike serial number indicates that the bike was manufactured in 2007. In addition you mentioned that the frame design shown below was a bad design.
When I mentioned that I would post the images below on mtbr, your response was go ahead, others have already posted.
I pasted below a caption from your facebook page.
Words are one thing, actions are another!
Company Overview:
Niner Bikes wants to change the way you think of a mountain bike. We want to change the way you think of how a business should be run. We want to increase your expectations of what customer service is. Change the world? Maybe thats a bit too lofty for a bike company, but we want to change your world.
