Jaiprakash
Sutherland,#2Consumer Comment
Sun, December 05, 2004
I too bought Nissan GU patrol 3.1 manual st t/dsl on 09/ October /2001 What a coincidence? by story is the same ... NISSAN Four Wheel Drive Model: Patrol ZDACST S.U.O.: 1195071 Engine: ZD30073077A VIN: JN1TESY61A0308441 Year of Manufacture: 07/01 Reg. Number: XPQ666 Purchased: October 2001 From McGrath Nissan Sutherland Ist service Km 1337 on 31/10/01 by McGrath Sutherland...they did not pick of whisle sound. 2nd service Km 2411 on 23/1/2002 by McGrath Had added interior cabinets, extra electrical points for fridge and lights, raised the car by 3in and we have rancho's shocks.... on 08/03/2002 we took to McGrath with the compalin of foul smell and clutch getting stuck ...they checked and said no fault found 3rd serivice Km 12332 on 3/4/04 by McGrath problem whirring noise like siren when we drove the car ...The McGrath Sutherland from whom we purchased the care the mechanic said it is Turbo noise and will settle down ..but it did not and finally they fixed it in 02/05/2002. 4th Service Km 17668 on 01/07/2002 by McGrath ON 12/11/2002 the clutch had burnt when it had done only 12000km and it was changed fully and they I was charged $1569AUD and they did not cover it under warranty stating it is driver overloading clutch system, raising the vehicle and carring full load during 4wd trip thus drivers operation error thus the moral of the story was I have driven off road and made modifications and should have drive without load overrides warranty .....I took it to the company customer service in Vic and Val Davis the Manager Customer Relation replied and all I got is letter of sorry we cannot help as there was no evidence of manufacturing defect warranty. I finally gave up as it would take lot of my eneryg and time to persue the matter for that small amount....I finally realised that mechanics in Nissan had no idea what a 4WD was far and the comments they made we so funny...I give my 4WD for regularly service to specialist shop now. The 5th Service Km 27055 on 09/10/2002 by The 4WD Service Centre,6th Service Km 27055 on 09/10/2002 by The 4WD Service Centre 7th Service Km 34286 on 24/2/2003 by The 4WD Service Centre,8th Service Km 42311 on 7/7/2003 by The 4WD Service Centre,9th Service Km 44500 on 22/9/2003 by The 4WD Service Centre,10th Service Km 54051 on 24/12/2004 by The 4WD Service Centre and the last was 11th Service Km 59795 on 12/5/2004 by The 4WD Service Centre. This is just to illustrate that I take proper care of my 4WD hoping it will last me long and all the hard earned money I have invested will give me lost cost maintanance car in the long run. Now the warranty just expired in Oct and since 27th Nov the engine is making a funny "Clank" sound when I start and after that it is okay ...I took it to 4WD service Centre in Taren Point who does services, he was not able to identify the problem but suspect some major problem and need to open the engine apart to make, he also found that when the oil cap is removed there is excess pressure/steam escaping and when idle it was not ? steady.....He said in Nissan this is common after 180000KM but never seen this early at 62000KM. I think that particular batch on Oct delivery must have some defect. I will take this inspiration and pursue further. Thanks for the inspiration. Jai Gupta Sutherland Australia.
Jaiprakash
Sutherland,#3Consumer Comment
Sun, December 05, 2004
I too bought Nissan GU patrol 3.1 manual st t/dsl on 09/ October /2001 What a coincidence? by story is the same ... NISSAN Four Wheel Drive Model: Patrol ZDACST S.U.O.: 1195071 Engine: ZD30073077A VIN: JN1TESY61A0308441 Year of Manufacture: 07/01 Reg. Number: XPQ666 Purchased: October 2001 From McGrath Nissan Sutherland Ist service Km 1337 on 31/10/01 by McGrath Sutherland...they did not pick of whisle sound. 2nd service Km 2411 on 23/1/2002 by McGrath Had added interior cabinets, extra electrical points for fridge and lights, raised the car by 3in and we have rancho's shocks.... on 08/03/2002 we took to McGrath with the compalin of foul smell and clutch getting stuck ...they checked and said no fault found 3rd serivice Km 12332 on 3/4/04 by McGrath problem whirring noise like siren when we drove the car ...The McGrath Sutherland from whom we purchased the care the mechanic said it is Turbo noise and will settle down ..but it did not and finally they fixed it in 02/05/2002. 4th Service Km 17668 on 01/07/2002 by McGrath ON 12/11/2002 the clutch had burnt when it had done only 12000km and it was changed fully and they I was charged $1569AUD and they did not cover it under warranty stating it is driver overloading clutch system, raising the vehicle and carring full load during 4wd trip thus drivers operation error thus the moral of the story was I have driven off road and made modifications and should have drive without load overrides warranty .....I took it to the company customer service in Vic and Val Davis replied and all I got is letter of sorry we cannot help as there was no evidence of manufacturing defect warranty. I finally gave up as it would take lot of my eneryg and time to persue the matter for that small amount....I finally realised that mechanics in Nissan had no idea what a 4WD was far and the comments they made we so stupid...I get my car regularly servied from a specialist shop now. The 5th Service Km 27055 on 09/10/2002 by The 4WD Service Centre,6th Service Km 27055 on 09/10/2002 by The 4WD Service Centre 7th Service Km 34286 on 24/2/2003 by The 4WD Service Centre,8th Service Km 42311 on 7/7/2003 by The 4WD Service Centre,9th Service Km 44500 on 22/9/2003 by The 4WD Service Centre,10th Service Km 54051 on 24/12/2004 by The 4WD Service Centre and the last was 11th Service Km 59795 on 12/5/2004 by The 4WD Service Centre. This is just to illustrate that I take proper care of my 4WD hoping it will last me long and all the hard earned money I have invested will give me lost cost maintanance car in the long run. Now the warranty just expired in Oct and since 27th Nov the engine is making a funny "Clank" sound when I start and after that it is okay ...I took it to 4WD service Centre in Taren Point who does services, he was not able to identify the problem but suspect some major problem and need to open the engine apart to make, he also found that when the oil cap is removed there is excess pressure/steam escaping and when idle it was not ? steady.....He said in Nissan this is common after 180000KM but never seen this early at 62000KM. I think that particular batch on Oct delivery must have some defect. I will take this inspiration and pursue further. Thanks for the inspiration. Jai Gupta Sutherland Australia.
Musa
Kabul,#4UPDATE Employee
Thu, July 22, 2004
Norwegian Development Supplies & Services has been established in Afghanistan for over a year providing a variety of goods and services to a wide range of International organizations, Embassies and Army personnel, such as ISAF, the American Embassy, the US Army (Bagram, Kabul), the armies of Turkey, Germany, Italy, Sweden, and many others. With offices in the UAE and warehouses in the Dubai Free Zone and in Kabul we are capable of providing logistical services with specialized teams of personnel available, for all servicing, maintenance and repairs. Yours faithfully, Musa Nasseh Sales Manager NDSS Kabul Afghanistan
John
KILSYTH, MELBOURNE,#5Author of original report
Thu, April 03, 2003
After almost 3,000kms ot towing, including some hard climbs up a steep range shown as a number of 10% gradients, it seems that the replacement automatic transmission may have solved some of the problems with my Nissan Patrol four-wheel-drive. Townsville Nissan dealer Parry Nissan also changed the engine management module and the gearbox control module after some strong words, when the first changes of gearbox, torque converter and gearbox mounts didn't make a great deal of difference. Towing along some steep mountainous ranges for about 1500kms has perhaps settled the gearbox in, and I feel it is working much better than the previous gearbox. Gear changes are much faster and it is more responsive to load. Fuel figurea are down, but this can be due to harder towing, so after a few months I will update this report finally, when I am sure of my details. However THE CLUNK IS STILL THERE. Nissan claim this is due to the gearbox not fully changing down to first gear until it senss a load on it, when about to move off again. Thy claim some gearboxes do it, and some don't. MINE DOES, AND IT SHOULD NOT!! Keep watching this space, as in a few months I'll write my final report. In thE meantime DO NOT GIVE UP if you have ben ripped off - I HAVE HAD A FAIR KIND OF WIN - KEEP THE BASTARDS HONEST!
John
KILSYTH, MELBOURNE,#6Author of original report
Fri, March 07, 2003
*** SECOND UPDATE - After considerable investigation and test driving, Townsville [QLD] Nissan dealer PARRY NISSAN service staff have determined that the primary faulty part in my Nissan Patrol 4WD is the automatic gearbox. Despite careful checking and adjustment of suspension, brake and steering components, no improvement was made in reducing the "clunk" which occurs when the vehicle is driven. Due to this helpful dealer's support, the shimmy which had occurred since new in the front end was removed. Their experience showed it was caused by incorrect shims in the steering [kingpin] pivot points. Since their removal my vehicle is almost a pleasure to drive, especially on smoother roads where the shimmy was very evident. I understand I will not be reimbursed the several hundred dollars I have already spent to try and get the front end alignment and balance correct. The Service Manager drove my vehicle himself for more than 100kms, over two nights. [This is what I wanted the NISSAN engineers to do, back about the 20,000km point, but they would not do so]. In conjunction with other experienced Parry Nissan service personnel, the concensus was that a major gearshift problem was occurring in the gearbox, and that the only way to remove the "clunk" was to remove and replace the gearbox itself. At this stage information available claims that the on-board computer circuit-board does not require replacement, when a gearbox is replaced. I have since discovered that when the gearbox was removed for service and checking, due to its drive failure at about 50,000kms, the torque converter itself was not removed. Thus, it has now been determined by Parry Nissan, and approved by Nissan Australia Customer Relations, that replacement will entail: torque converter, gearbox, both gearbox mounts. At this stage the tailshaft will not be replaced, as they feel it is well within tolerances. With good fortune, all necessary parts have been found at Nissan Parts HQ. Due to size and weight, parts will have to be delivered via road freight, estimated at five days from order. I have already been enormously inconvenienced by NISSAN in various ways, and by choice I would have left this city almost a week back. Now I must remain here till my four-wheel-drive is fixed. That itself will be a great pleasure; the enforced waiting is not. As my truck is admittedly faulty, and it will not be driveable whilst in the service workshop, I fairly believe I am entitled to Roadside Asistance insurance. In addition, as it seems Nissan Public Relations will not authorise my claim to have my accommodation and a rent-a-car paid by NISSAN Roadside Assistance, I will be adding this fact when I make a report to the Nissan Japan HQ Public Relations Manager. As things progress I will make a final report on this widely-read web-site. *** If you have problems with your vehicle, take heart - you may be lucky enough to find a dealer who actually listens to you, and also is smart and fair enough to really try to fix your vehicle's problems. It only took me 70,000 kilometres to [hopefully] find one! WATCH THIS SPACE!
John
KILSYTH, MELBOURNE,#7Author of original report
Tue, March 04, 2003
As at 04.March.2003 I now have a letter of acknowledgement of my complaints from Nissan Motor Company Japan. It is signed by the most senior Customer Service Manager for the NISSAN Company. In it he says that he regrets this ongoing issue, and that the matter has been forwarded to Nissan Australia for them to fix the problem. Their letter is dated 17.2.03, but as yet I have not been contacted by Nissan Australia's Customer Service Manager. To be proper and fair, I must make a good comment on behalf of the Townsville [QLD} Nissan dealer, PARRY NISSAN. I recently took my vehicle there for its routine 70,000km service. I spoke with their Service Department staff about these problems, and entirely of their own accord they offered to inspect, check and adjust my vehicle, if I was prepared to leave it with them for a day. I happily did this, and I believe the complete rear end suspension and axle location system was adjusted as required by their mechanics. Sadly, the clunk is still there, which I reported back to their Service Department. For them to continue their good actions I will again leave it with them for overnight tonight and a full day tomorrow. The Service Manager will test-drive it, and then have the entire front end suspension and axle linkages checked and adjusted. In addition to this, they advised me that the front-end shimmy I have had a lot of trouble with, and spent several hundred dollars in trying to fix, with wheel balances and front-end alignments, has been found to be caused by shims in the front-axle pivots. They will correct this at the same time. I must state that PARRY NISSAN had no knowledge in any way at all of the letter from Japan, at the time their Service Department offered to see if they could help fix these ongoing problems. It may be that my vehicle will need to be in their service workshop for a few days, in which case I intend to claim on my Nissan Roadside Assistance. I am expecting some resistance to this claim, maybe even despite the supporting letter from NISSAN Japan Public Relations, and I will update this report as things progress.