jdk
Crossville,#2Consumer Comment
Wed, March 14, 2012
We moved to the area a year ago and needed an RV repair facility to handle issues with our RV. We previously had both dealers and private contractors who worked on our RV in Virginia and knew no one in Alabama. I stopped here, spoke with Leon, and he said he could fix all coach issues but NOT any mechanical/engine type problems.
Our first experience was when the awning ripped in a storm. Leon filed the insurance papers, repeatedly spoke with the insurance company to ensure I got the proper reimbursement, and then did the work quickly and professionally. When I went to pick up the RV, the check had not yet arrived from the insurance co. Leon told me to take the rig and come back with the check when it came in.
I came back up and noted a problem with the awning: the pull down strap was too short. Leon apologized, got a new one that was longer, and put it on at no charge.
I have been back numerous times for "fix up" and maintenance issues and always been treated fairly, professionally and quickly. I trust the management at North Alabama RV to do the job right and if there is a problem, to make it right. I will not hesitate to continue using them and will recommend them to others.