North American Bancard
Troy,#2UPDATE Employee
Fri, February 24, 2012
Hello Ms. Earle,
Your inquiry was resolved on February 20, 2012 via mail. If you have any further concerns or questions please contact me directly, at 866-485-8999 extension 1251.
Thank you for your time.
Sincerely,
Veronica Jackson
Research Analyst
mandie
spokane,#3Author of original report
Thu, February 23, 2012
This is again Mandie. I recieved this response on this site and one other site from this same person from North American Bancard and a third response from a different person at North American Bancard. Guess what........ No further contact from either of them or any follow through on their resolution so far. I'm starting to think this is just a way for them to look better to those reading these complaints online. Not surprised anymore... :(
North American Bancard
Troy,#4UPDATE Employee
Tue, February 21, 2012
Dear Ms. Earle,
NAB works very diligently to resolve all customer issues and complaints. Since our inception in 1992, we have worked with over 125,000 merchants of all sizes and levels of complexity. We provide a high level of service and support to our customers, as is evidenced by the low number of complaints we handle. Occasionally we, like any other large company, may make a mistake or mishandle an issue. When these are brought to our attention we resolve them to the best of our ability. Our 250+ employees work hard every day to make doing business with NAB a pleasure for our merchants and stakeholders.
Your account has been researched and a resolution has been determined. You will be receiving written correspondence in 2 to 3 business days regarding the resolution and your account status.
Again, we do apologize for any misunderstanding.Please feel free to contact me with any questions or concerns.
Thank you for your time.
Sincerely,
Veronica Jackson
Research Analyst