Loy
Taylors,#2Author of original report
Sun, July 17, 2005
After several long conversations with several Sheriff's, city Police, and even the FBI in SC and in Fla. I got my belongings. I will have to say that the two employees that picked up my belongings and delivered them, the same two guys did both, that they are an example of customer service, that the rest of this company lacks. Both of these guys, Navad, and Newt,(not sure if that is the correct spelling), did an excellent job in packing and taking care of my furniture. I did have several things that were scratched, and skinned up, but I would rather forget it than to try to get anything out of that crew in Fla. They are the most rude and unconcerned people that I have ever ran across in business to serve the public. Ivanna, will only answer the phone and tell you that she isn't allowed to give out that information, even though I was asking her to tell me where my belongings were stored. It was alwasy the same story, Charlie is the dispatcher and he is not in, but he will call you when he gets in, well guess what that call never does come, and if it does all you will get is it will be next week, over and over again. Then after you threated them with talking to an attorney or the law, he will tell you that he is not afraid of the law and he will go to court with you, but all he has to do is be honest and bring your belongings like they signed a contract to do. I wouldn't advise anyone to use this company. They are all a bunch of liars and will not do what they promise when they are trying to get your money. I really do think that if it hadn't been for the concerned driver and his helper, I probably would never have gotten my belongings. On the contract, they will ask you to sign a portion on the insurance, and it states that if your belongings are lost or damaged, they will pay you a grand total of $.60 cents a pound for your belongings. That would make a 10,00 pound load worth about $6.000 dollars. That is not going to replace much furniture or other belongings. I say thank you very much to these two guys, but the rest of the office sucks, and I would recommend using a national company, but not any out of Florida. You should look at the FBI's web site and see all the Fla. companies that they have indictments against. I hope that this will help someone make a better decidion than I did when selecting a company to be responsible for everything that you have worked for all of your life. PS, Charlie if you read this, I would hope that someday when I am in Fl. I would like to meet you face to face, and see if you have the guts to talk to people face to face the way you do on the phone. Maybe someday we can see!!!!!!!!