- Report: #776377
Complaint Review: NorthStar Nutritionals - Lincoln Park New Jersey
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Author Confirmed
Why?
NorthStar Nutritionals
99 Beaverbrook Rd Lincoln Park, 07035 New Jersey, United States of America
Phone:
1-800-895-1852
Web:
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NorthStar Nutritionals Phoenix ll Fulfillment Center Return of Product and Request for Refund Lincoln Park, New Jersey
I ordered Synerflex and Arthripain on the SmartShip Program. I called and cancelled on August 3, 2011 and returned for refund on 8/10/11 $139.00 of product. I sent return receipt requested
and received on 8/16 the green Return Receipt. On 8/22 I called and asked when the refund would be credited back to my account and was told it would 21 days for a refund (which would be September
14, 2011). Called on 9/13 and customer service told me they had no record of issuance of a refund and would send a request for refund. It would be about 24-48 hours to process and then would take 5-7 business days for refund. This makes a total of an additional 9 business days (which would be approximately September 26, 2011) before I will receive a refund. Since I returned the product on August 10, 2011, it will be a total of almost 30+days before I can receive a refund which is not in my opinion very customer service oriented business and not acceptable in my opinion. For this reason, I will not order anything else from this company.
and received on 8/16 the green Return Receipt. On 8/22 I called and asked when the refund would be credited back to my account and was told it would 21 days for a refund (which would be September
14, 2011). Called on 9/13 and customer service told me they had no record of issuance of a refund and would send a request for refund. It would be about 24-48 hours to process and then would take 5-7 business days for refund. This makes a total of an additional 9 business days (which would be approximately September 26, 2011) before I will receive a refund. Since I returned the product on August 10, 2011, it will be a total of almost 30+days before I can receive a refund which is not in my opinion very customer service oriented business and not acceptable in my opinion. For this reason, I will not order anything else from this company.
1 Updates & Rebuttals
Melissa
Maryland,Apologies for refund time
#2UPDATE Employee
Mon, April 08, 2013
I am so sorry that you had this type of experience with us. I understand your frustration with the refund process, especially since you had to wait longer than expected for your account to be credited. We are working diligently to improve and serve our customers better. If you would like to offer any additional feedback or have any questions or concerns please feel free to reach me at [email protected] or 443-353-4030. I look forward to hearing from you.
