chipdirt
Cornelius,#2Consumer Comment
Fri, December 21, 2012
Bonnie,
Your story mirrors mine. Honestly I have nothing to add because they same exact thing happend to my company.
Luis came in to my store while I was busy, showed me all these numbers on how I could save money. I trusted him and signed. Well Luis disappeared and Steven picked up the lies where Luis left off.
In the end, I lost about $5,000 in my dealings with Steven Morgan and his lies.
The number one lie he sells you is the Northern Leasing "equipment for life" program. Don't believe his lies here. The program will cost you about $100/month times 48 months (or whatever price and month count they can get you to sign up for) so the total cost is $4800. Well the darn machine only costs about $400 brand new! So do yourself a favor and just go buy the machine and NEVER EVER believe anything Steven Morgan says. He is an unscrupulous salesman.
Nova Merchant Services
Tempe,#3REBUTTAL Owner of company
Mon, February 27, 2012
We at Nova Merchant Services; greatly appreciate Bonnie Black and her business. We are greatly saddened that she believes to have had such a negative experience with Nova Merchant Services. We strive to ensure all clients have a positive experience.
We have offered to release Bonnie Black from her credit card processing contract and eliminate all liability attached to the credit card processing contract. While we do believe that this account was executed correctly; customer satisfaction is our top priority and when we find a client that this unhappy we must as a company do whatever we can to make gain Mrs. Black's satisfaction.
Luis Arce was a representative of our company he meet with Mrs. Black to help her reduce her cost to process credit cards. Which based off of the information we received from Mrs. Black's previous processor; Luis Arce did successfully. We believe Mrs. Black to have saved an estimated $325.17 while working with our company. Luis Arce did leave our company to explore other career paths and this had no bearing on Mrs. Black's contract.
In order to ensure that every contract is executed correctly we require all clients to sign contracts a total of 10 times and initial the agreement 12 times. We also require copies of Driver Lic. to verify that signatures on the DL match that of the contract. We urge all clients to please read contracts carefully before signing them -(please merchants as business owners it is pivotal to ensure you read and understand everything you are signing.) We will be happy to reimburse Mrs. Black for any equipment that she had given Luis Arce.
We believe that Bonnie Black's establishment the Market Place is a staple within the North Carolina community. Which offers excellent food and service to the community. We look forward to rectifying any issues with Bonnie and wish her and her business nothing but success in 2012! We thank the Ripoff Report for there service to business and the community.