- Report: #1410622
Complaint Review: Nova Skin Science - Newark Delaware
Reported By:
Charlotte -
Grants Pass, Oregon, United States
Submitted:
Updated:
-
Author Confirmed
Why?
Nova Skin Science
40 E Main St 1071 Newark, 19711 Delaware, United States
Phone:
1-888-201-9187
Web:
https://novaskinsciences.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Nova Skin Science unauthorized charge to my credit card Newark Delaware
I ordered a free trial offer of Allumiere through a ad on the internet. During the ordering process a second skin care product was automatically included with my order with no means to delete the product from the order. This I discovered buried deep within the Terms and Conditions statement from the company. I sent the company immediately an email which stated:
To: '[email protected]'
Subject: CANCELLATION
I just ordered a free trial of Allumiere and did not want nor was given the means to opt out of a free trial of Noiuvella. Which after reading the “Terms and Conditions” turns out not to be FREE but a contract to pay in full for the first shipment as well as automatically agreeing to receive Noivella every month thereafter at the nominal fee of $109 plus S&H. DO NOT SEND ME NOIVELLA Order #1808192. I only choose to receive the free trial of Allumiere Order #1808156. IF THIS IS NOT POSSIBLE PLEASE CANCEL MY REQUEST COMPLETELY AND DO NOT CHARGE MY CREDIT CARD FOR ANY FEES WHAT SO EVER. THESE ARE MY “TERMS AND CONDITIONS. If you should have questions or concerns about meeting my “Terms and Conditions” please call or email me ASAP.
The Noiuvella order was cancelled as requested. However the company completely disregarded my authorization to allow only S&H fees to be charged and took $103 from my credit card 10 days later even though I expressly denied them that right. Many emails and phone calls later I still have not been able to obtain a full refund. What a SCAM plus the product is useless.
