L Novotny
Houston,#2REBUTTAL Owner of company
Tue, December 02, 2008
Since Ms. H defaulted on her payment plan, Novotny & Company sent her a letter requesting that she pay her invoice of $451.80 for services rendered from July 31, 2007. We received her payment on October 31, 2008.
L Novotny
Houston,#3REBUTTAL Owner of company
Fri, August 15, 2008
Novotny & Company 9219 Katy Freeway #257 Houston, TX 77055 Re: 13403 Carousel Court Complaint This letter is in response posted by Ms. Hxxxxx claiming that because she did not send her appointment of agent form and left a voice message on Lucie Novotny's voicemail that she had cancelled her account. However, per the contract, which we have documentation that Denise signed herself in February of 2007, it states in bold that the agreement is irrevocable for 2007 and will remain valid under the same conditions unless revoked in writing by the Owner before March 30th of any subsequent year. As Ms. Hxxxxx signed this agreement herself, it must be assumed that she read, understood, and was aware of the terms of our agreement. The questionnaire that was not returned is in no way a contract nor is the act of not returning one equivalent to canceling a contract. As the terms and conditions are very clearly stated in our contract and by signing Ms. Hxxxxx accepted these terms. In response to the accusation that our agreement of $10 a month qualifies our company as heartless, we must also make a claim. It was Ms. Hunter's suggestion to pay us $10 a month rather than the whole invoice at once. In her letter to Novotny & Company, received April 7, 2008, she wrote and personally signed the payment agreement which states, If it is not possible [to write off this bill], I can pay you $10.00 a month until it is paid in full or until I qualify for Disability or [] Social Security. At that time I could pay more per month. Novotny & Company took her situation and disability into consideration and promptly accepted these terms the next day. As the property in question was owned by both her and her husband and sold for a $60,000 profit, we feel this is more than reasonable. As of August of 2008, she hasn't made any payments, although she accepted to pay per her letter dated April 7, 2007. Novotny & Company still expects her to remit the payment in the manner suggested by her.
L Novotny
Houston,#4REBUTTAL Owner of company
Fri, August 15, 2008
Novotny & Company 9219 Katy Freeway #257 Houston, TX 77055 Re: 13403 Carousel Court Complaint This letter is in response posted by Ms. Hxxxxx claiming that because she did not send her appointment of agent form and left a voice message on Lucie Novotny's voicemail that she had cancelled her account. However, per the contract, which we have documentation that Denise signed herself in February of 2007, it states in bold that the agreement is irrevocable for 2007 and will remain valid under the same conditions unless revoked in writing by the Owner before March 30th of any subsequent year. As Ms. Hxxxxx signed this agreement herself, it must be assumed that she read, understood, and was aware of the terms of our agreement. The questionnaire that was not returned is in no way a contract nor is the act of not returning one equivalent to canceling a contract. As the terms and conditions are very clearly stated in our contract and by signing Ms. Hxxxxx accepted these terms. In response to the accusation that our agreement of $10 a month qualifies our company as heartless, we must also make a claim. It was Ms. Hunter's suggestion to pay us $10 a month rather than the whole invoice at once. In her letter to Novotny & Company, received April 7, 2008, she wrote and personally signed the payment agreement which states, If it is not possible [to write off this bill], I can pay you $10.00 a month until it is paid in full or until I qualify for Disability or [] Social Security. At that time I could pay more per month. Novotny & Company took her situation and disability into consideration and promptly accepted these terms the next day. As the property in question was owned by both her and her husband and sold for a $60,000 profit, we feel this is more than reasonable. As of August of 2008, she hasn't made any payments, although she accepted to pay per her letter dated April 7, 2007. Novotny & Company still expects her to remit the payment in the manner suggested by her.
L Novotny
Houston,#5REBUTTAL Owner of company
Fri, August 15, 2008
Novotny & Company 9219 Katy Freeway #257 Houston, TX 77055 Re: 13403 Carousel Court Complaint This letter is in response posted by Ms. Hxxxxx claiming that because she did not send her appointment of agent form and left a voice message on Lucie Novotny's voicemail that she had cancelled her account. However, per the contract, which we have documentation that Denise signed herself in February of 2007, it states in bold that the agreement is irrevocable for 2007 and will remain valid under the same conditions unless revoked in writing by the Owner before March 30th of any subsequent year. As Ms. Hxxxxx signed this agreement herself, it must be assumed that she read, understood, and was aware of the terms of our agreement. The questionnaire that was not returned is in no way a contract nor is the act of not returning one equivalent to canceling a contract. As the terms and conditions are very clearly stated in our contract and by signing Ms. Hxxxxx accepted these terms. In response to the accusation that our agreement of $10 a month qualifies our company as heartless, we must also make a claim. It was Ms. Hunter's suggestion to pay us $10 a month rather than the whole invoice at once. In her letter to Novotny & Company, received April 7, 2008, she wrote and personally signed the payment agreement which states, If it is not possible [to write off this bill], I can pay you $10.00 a month until it is paid in full or until I qualify for Disability or [] Social Security. At that time I could pay more per month. Novotny & Company took her situation and disability into consideration and promptly accepted these terms the next day. As the property in question was owned by both her and her husband and sold for a $60,000 profit, we feel this is more than reasonable. As of August of 2008, she hasn't made any payments, although she accepted to pay per her letter dated April 7, 2007. Novotny & Company still expects her to remit the payment in the manner suggested by her.