- Report: #1093169
Complaint Review: NRGBinary Trading - Internet
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Author Not Confirmed
Why?
NRGBinary Trading
Internet, USA
Web:
www.nrgbinary.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
NRGBinary_ Danny Rivers-Junior Broker, Michael Vinyard-Senior Broke, Nicole Ashley-customer service I registered an account with NRG on Oct 4 as a requirement to receive trading software from a company that had a deal with NRG. This company would provide the software free with the new account.So NRG was responsible for giving me a link back to the company so they could turn the software on. Internet
After registering and funding the account, I was given a link to claim the software and thus begin to trade with it, however the link was dead when I tried it-"[email protected]". I emailed NRG brokers that it was dead and received no response back. I then requested from customer service at NRG, but their website link was not working. I also made phone calls to NRG wth no response.No one ever answers the phones.
I waited a few days and on Oct.12 requested via customer support that the accountbe closed and refunded. When I checked in the withdrawal area of NRG website it showed cancel after the request. I emailed Nicole Ashley(customer service) regarding the reason and received a response back that she needed a reason why I wanted to close/refund. She also indicated that I had not sent in the required ID docs for the withdrawal.I emailed back on Oct 14 stating that I was tired of all the games and that I had followed their rules for withdrawal.
I also sent another copy of my ID docs with the email. I received no response back. So, I sent request number three today (Oct 19) via their website customer service area. I also have previously called the US and Canadian phone numbers and the phone just rings.The money that was deposited with them is not theirs to keep They should honor a request for refund. I find their business practices to be very shady and would not recommend NRG to anyone. BE VERY CAREFUL WHO YOU TRUST YOUR MONEY WITH!!!!
1 Updates & Rebuttals
Denise
San Diego,California,
Cyprus SEC notification-Oct 18, 2013 update
#2Author of original report
Tue, October 22, 2013
To see the report by the Cyprus SEC go to the website:
http://www.cysec.gov/default_en.aspx
Look at the left side of the page, second from bottom dated Oct 18, 2013 "Warnings from the Cyprus Sec and Exc Commission" click on it and the report is the first entry on the page.
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Also Forex News:
www.leaprate.com/forex-industry-news/binarybrokerwarning
Scroll down to:
"CySEC warns investors about binary option broker NRGBinary"
