- Report: #578120
Complaint Review: NTELOS WIRELESS - Waynesboro Virginia
Reported By:
Sondra -
Jensen Beach, Florida, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
NTELOS WIRELESS
401 Spring Lane, Waynesboro, VA 22980 Waynesboro, 22980 Virginia, United States of America
Phone:
540-946-3500
Web:
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NTELOS WIRELESS charging me for a phone I no longer have and after I completed contract because phone can not be used in Florida Waynesboro, Virginia
RE: Acct # 158635879 Tel # 757-718-7472
When I moved from Virginia in September, 2009; I called Ntelos and asked if Florida had Ntelos. The girl I spoke to said no. I asked what I was to do because my contract did not end until December 16, 2009. She stated that I had to finish my contract but she would reduce my payments to $9.99 to the end of my contract. She was going to give some minutes until September 12, 2009. I left Virginia on September 10, 2009 and did not use the phone once I left the state. No one said that I had to do anything further.
This is now March 5, 2010 and today I received a bill from Ntelos stating I owed them $59.45 since December 16, 2009. I called the 1-877-468-3567 number and was sent to someone, I believe her name is Mary. I stated this was the first bill I had received here and my contract ended December 16, 2009. She stated that I should have received bills in Janurary and February 2010. She also stated that I had to call in December, 2009 and cancel. I replied that I was made to understand in September that when my contract ended that would be it. She stated that that was not true and that she would take away the March 2010 payment but I still had to pay $36.85.
Now here is a phone that I couldn't use but still I honored my contract. My contract was up December 16, 2009 but they continued to charge me.
I need to know what my legal stand is. I honored my contract until the end. I do not want to ever do business with this company again. I will also inform anyone I know in Virginia that is using Ntelos what they have done to me. How can a company continue a contract that has ended? Mary stated that I could not cancel my contract that far in advance. The girl I spoke to on the phone in September, 2009 did not state that I had to do anything else but pay until the end of my contract.
1 Updates & Rebuttals
bangletiger24
Internet,USA
That's weird.
#2Consumer Comment
Tue, March 23, 2010
That's not cool at all. Because you could have used your phone in FL. I travel all the time for a local company and for vacation. I have family in Oh,NY,GA, and FL. I have never not 1 time had an issue with my service or over charging me. The rep that you spoke to, could have put you in the nation wide plan and you could of used your phone for the rest of your contract. However, you as the customer, must read your contract if you had a contracted phone service.
But that is weird. I have nothing but good things to say about Ntelos. Matter of fact, I have 3 lines with them and have enjoyed them better then the larger cell companies.
