- Report: #360466
Complaint Review: Nyco Systems - Rialto California
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Nyco Systems
201 East Second St. Rialto, 902376 California, U.S.A.
Phone:
909-874-7020
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Nyco Systems Ruined electronic parts while estimating, then given excessively marked up estimate Rialto California
Our aerospace company came to see Adam at Nyco Systems for a broken electronic component for one of our CNC machines. Our production was at a complete standstill. We were promised a free estimate at a timely fashion. Nyco Systems' troubleshooting took half a week with no returned calls to check on progress. When an estimate did come in, we were given one price. When we agreed to Nyco Systems' services, the price was doubled. We had lost our contract as our machines were down so we thought we'd have Nyco Systems fix the problem.
With the price twice as much as first estimated, we then decided to take our part back to find another repair shop, only to find that our part had been further damaged by Nyco Systems. Don't bring your business or electronics to this company who has no regard for time and will gouge you and ruin your parts if you don't take their service.
Machine tool man
Torrance, California
U.S.A.
With the price twice as much as first estimated, we then decided to take our part back to find another repair shop, only to find that our part had been further damaged by Nyco Systems. Don't bring your business or electronics to this company who has no regard for time and will gouge you and ruin your parts if you don't take their service.
Machine tool man
Torrance, California
U.S.A.
1 Updates & Rebuttals
Nyco Systems
Rialto,California,
U.S.A.
Nyco Systems Doesnt Ruin electronic parts while estimating Rialto California
#2REBUTTAL Owner of company
Mon, February 02, 2009
We received the customers item and we performed our free evaluation to determine the repair price. During the evaluation process, for all customers, we are trouble shooting the customers electronics to the defective electronic component. In some cases, LIKE THIS ONE, there are electronic components that are "Blown Up" or disintegrated. These components are not reinstalled even if the customer rejects the written quotation and wants their item returned unrepaired. This is because in most cases the parts cannot be reinstalled and or it could be a liability issue. For example, the faulty component could result in a shock or fire hazard. Nyco Systems typical evaluation process takes, anywhere, between five to ten business days. However, we do offer a rush repair service where we will attempt to diagnose and repair a customers item in three days. This time is NOT GUARANTEED. There are a lot of other factors including replacement component availability and the difficulty in diagnosing the failure of the customers item. On very rare occasions we have gotten a customers item in evaluated it, quoted it, and then later determined that the cost of the replacement electronic component was much higher than initially projected. In these rare case we first call the customer and verbally notify them that we cannot repair their item at the originally quoted price and we will have to increase the repair price or return their item unrepaired. Nyco Systems has NEVER, in our ten year existence, re-quoted a repair and doubled the price.
