Complaint Review: Oakwood Homes of Millsboro DE 19966 - Millsboro Delaware

 Of course Oakwood Homes, Gill, you are going to say this, but you and many others know better. I would invite anyone to come to our home and see the different colors of paint on our walls and ceilings. The crown molding on the ceiling still has several cracks, looks awful, but still no one has came to put caulking around them. Kitchen sink needs replaced, scratches from your contractors, side door needs to be turned. Its on backwards, can't get out of the door let alone get in it without alot of hassel. Flooring still needs fixed in spots where your men scratched it up, this and alot of other things (on punch list) still needs repaired, where are you. Why do we have to come to the office to ask when this is going to be finished. As far as the little roof over the side door PLEASE do you think that this is your solution to not having to make the corrections in our home. This was just a bandaide for your neglience. Was told "your home is the first to go thru the new factory built in pa. it will be perfect" I also have pictures of colors of the carpet and hardwood flooring that was faxed from your office to Redmond Homes as far as our color choices in the beginning as to the carpet, hardood flooring, fireplace stone choice, and of course that front door without the window that was supposed to be put on top of door frame. You also forgot to mention the paint that your subcontractors did to finish painting the home was discussting. The paint had been splattered over our flooring inside and outside of our home on our siding and porches. Lets also explain to our readers that you tried to charge us for porches and 2 weeks later said "oh I see they were included in the contract". then you put a small porch on back 4x4 with 8 steps to go down to ground. fitting only 1/2 of the sliding glass door frame and then the contractor you picked out put low grade wood building the steps and it started to come apart 3 weeks after he finished it, thats what you get for hiring cheap labor. It took me over 4 weeks to get that repaired....thank goodness no one fell from the steps. As far as the punch list it still is not completed and that has been over 3 months.... Remember Gill, pictures speak better than words. and so does neighbors and family and friends who watched you ignore our constant requests to get the home we ordered. We paid alot of money for our home, and at signing of contract we had to come up with 5,000.00 more... for WHAT? No more excuses. No more passing the buck blaming it on Redmond homes, the builder. You or at least the sales agent who first took our contract with all the details need to come clean and admit you messed this one up badly... Again, I warn all not to purchase a home from these people. Get everything in writing and take lots of pictures and make sure you get copies of everything. And last but least if your sales person quits, beware........

Mrs. Ames recieved a beautiful home at an excellent price they saved over $49,000.00 on the project. We did all we could to move things as quickly as possible the weather did not cooperate but we worked as quickly as we could. Mrs. Ames expected someone to be at the home or property every single day, that was not necessary or feasible. I understand her frustration, they sold their home and are living with family all the stuff is in storage. I spoke to her last week and explained that we would be done by Wednesday of this week with final inspections and requirements. Everything was completed Tuesday of this week 5/20/2014 The electric was just activated on 5/13/2014 we have been waiting a month for electric. Once the electric was activated I arranged for all contractors to complete the project, things that we could not complete before because of no electric such as plumbing inspections, electrical inspection, AC install and check, Final County inspection, we couldn't put in the driveway till the electric was trenched because they were trenching through that area. The home is in a flood zone so we have to have that final review completed with elevaton certificate we needed to wait for that AC to be placed before we ordered that. we completed all this work and the driveway, walkways grading in less than 2 weeks after electric activation. I do not see that as being negligent. Mrs. Ames was always aware that she needed to bring in the balance of the money before the home was to be setup. that was established before the home was ordered.

Mrs. Ames walked the home with me before it went to her site and approved it as it was she never mentioned any color issues at that time. Mrs. Ames called me 2 weeks after we set the home and stated that the floors were wrong and the fireplace she mentioned a window over the front door that was not on the order or paid for Mrs. Ames and I met and agreed that we would build a small awning over her side door to compensate. Mrs. Ames complaned that she had to pay more storage fees due to delays I told her I would pay the May fees and have paid them. There were many changes back and fourth on the home order The customer added many things as we went on with the process before the home was ordered, and yes the sales person did go out on leave but I met with Mrs. Ames several times to go over the order, It took a long time to have the home engineered, built and delivered I kept Mrs. Ames informed through the whole process.

The home is beautiful we did our job followed all policies, plans and procedures this is simply a situation where a customer is stressed out and staying with family her life is in turmoil and she is lashing out. It pains me to see customers go this way, they received a beautiful home at on very excellent price and in my opinion it was in record time as far as time frame to completion, we set the home on the lot in April the only delay was the electric company cause they are so backed up after this grueling winter. My hope is that the customers realize that the anger and bitterness that is in this complaint is misguided and not the way to get things done, we never lied to them and they certainly were not cheated.

 Mrs. Ames was provided an absolutley beautiful home at an absolutley awesome price! the retail price for the home alone was $151,300.00 then the improvements of septic, well, block, plumbing, electric, steps and deck, driveway, gutters set up and finish work, the project actual retail price should have been $199,300.00 we sold the home and improvements to them for $155,000.00 after discounts and incentives! The customer saved $48,000.00! Since it was a cash deal we needed to have the balance paid in full once the home arrived and the customer viewed it and before it was set up. I personally walked the home with the customer before it went out to be set up she loved it and was very pleased, then two weeks later she called me and stated that the colors on the floor and fireplace were not correct. We met and made an agreement to do a side awning over her side steps at no charge.There were no surprises regarding the payment agreements it was very clear way back when the sales person was involved, There was some confusion regarding colors options etc due to the sales person leaving in the middle of the deal but I did my best to make sure we met all reasonable deadlines and I worked with the customer to resolve all issues regarding the order of the home. There were delays in getting the home here due to factory restraints and engineering there was nothing I could do about that.We just set the home the middle of April. The electric was just activated on 5/13/2014 when she informed me that the electric crew was on site I scheduled everyone to get the project done. There are certain things that could not or should not have been done until the electric was on, we couldn't do the plumbing and inspections, we could not get finals from the County, we could not do the driveway due to the fact that the electric company was going to trench right across it, Mrs. Ames expected us to make everything happen right away but our contractors can not just drop everything they have going and run out to this project leaving other customers hanging..The home is complete as of 5/20/2014 we are just waiting on the County to issue a CO. I informed Mrs. Ames of our schedule she is at the property every day and expects us to be there every day which is simply not feasible. The home is a show piece house it looks great inside and out. Mr. and Mrs. Ames are staying with family and have their furniture etc in storage I agreed to pay for May storage and I have done so. It pains me to see this kind of overreaction from a customer I feel this project in no way deserves this kind of deframation.There is no perfect project, there is no perfect timeline in construction especially with the weather we have endured this year. The electric company is backed up due to the winter we have had and our contractors are backed up due to the same. I feel we have done a good job and been reasonable with our pricing, proceedures and agreements, my hope is that our customer will look at this from a different prospective and try not to be so bitter and angry over things that can not be changed or controlled.

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