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  • Report:  #31015

Complaint Review: Ocwen Federal Bank FSB - Orlando Florida

Reported By:
- McHenry, IL,
Submitted:
Updated:

Ocwen Federal Bank FSB
12650 Ingenuity Dr., Orlando, FL Orlando, Florida, U.S.A.
Phone:
800-746-2936
Web:
N/A
Categories:
Tell us has your experience with this business or person been good? What's this?
After looking at my monthly statement, I noticed that the dollar amounts to where the monies were applied did not add up to the total amount of the payment.

I called Ocron (sorry, Ocwen)and I got switched to Customer NON-Service over to their new operations in India.

Not only could I barely undersatnd this person, he had no clue what I was talking about. I explained that I noticed a discrepancy, and was informed that they are now, after 6 years of being in a forbearance agreement with them, placing $70 per month in a suspense account until it reaches the amount of one full payment.

Then that payment will be applied against the loan. I asked why? This is taking me longer to pay off the arrearages while they earn interest on the money. It had never been done before, why has it started.

This clown rudely tells me to read my forbearance agreement. It is all written there. I agreed to it and signed it. I demanded to speak to his supervisor because I WAS looking at my forebearance agreement and there was NOTHING about a suspense account in there.

I get transferred over to someone back in the States, and he informs me that they started to do this six months ago. Great, thanks for letting me know. Why hadn't it shown up on my statements before? The usual dead air space followed by "I don't know".

The extra amount I am paying is to cover the interest arrearages caused by HUD ONLY. Not make an entire payment that includes principal and taxes. I again asked why this was started, and he told me the same thing. I informed him that the forbearance I was holding in my hand, which is an exact copy of what I signed and sent them has NO provisions for this. Isn't that a deceptive practice.

He then pulls up my account and starts to belittle me. Telling me that I am a poor customer with a slow paying record. Sorry, my payments are made on time. It is not my fault it takes them weeks to post them. It is not my responsibility to make Los Angeles and Orlando communicate, and because they have lost so many payments, I know spend almost $5.00 a month sending them certified, return receipt requested.

Funny, since I started with the certified letters, my payments are posted within 24 hours of when the receipt is signed. Coincidence? I think not. I begged to differ, but the poor performance was on there part, not mine.

Then he informs me of fees I knew nothing about but they are charging me interest on. If I was such a good customer, why did I have over $1,000 in legal fees?. Legal fees for what? He said that every time I get a "friendly reminder notice" of a late payment, it is sent from their attorneys' office.

Funny, every single time I've gotten one, it's been on Ocwen letterhead, in an Ocwen envelope and postmarked "Orlando". Where was there a law firm involved. No answer. Then there are several hundred dollars of late fees I was never notified about. I asked why they never showed up on my statements so I could pay off the ones that were rarely MY fault.

Again, the standard reply of "I don't know". He asked if I wanted a copy of my monthly payment history to prove *I* was at fault. I said sure, and he hung up on me. Three weeks later I got the best example of creative accounting I've ever seen. Repeatedly, payments posted anywhere from 5 to 21 days AFTER they cleared my bank.

I went again and looked at my account on their web site. The suspense account shows a zero balance. So where is all this money they are holding? It shows no late charges. So where are they coming from on paper, but not on the web site. Oh, I forgot. Their disclaimer states that they make no claim of the validity of the data there and that all of it is subject to interpretation. So why have the damned site if you can't believe anything on it?

I have been waiting for 3 months now for them to send me anything that would allow me to pay off the late fees that I am being charged interest on. My phone calls go unanswered as do my letters which I know they've received. I feel like the interest I am being charged on these fees, that I found out about by accident, are just short or loan sharking or extortion.

I would suggest to anyone that has an account with them, in forbearance or not, to ask for a complete accounting of you loan. Who knows what hidden charges you may discover if you attempt to refinance to get yourself out the the private hell they've put you in, and then find it impossible because of these hidden charges that will suddenly show up.

Elizabeth

McHenry, Illinois

Click here to read other Rip Off Reports on OCWEN Federal Bank Financial Services


5 Updates & Rebuttals

EDitor's Solution to the Problem of Systematic Corporate RIP-OFF by financial institutions: On-time payments being marked as late ...a new revenue stream for Corporate America, Nationwide

#20

Sat, October 12, 2002

EDitor's Report:

Unfortunately, Rip-off Report is seeing this as a disturbing trend among many companies, including insurance companies, credit card companies, mortgage companies, bank auto loans, but more distressing is the inclusion of banks, which are governed by the Treasury Department.

This is a newly discovered revenue stream that more and more of Corporate America is discovering they can get away with! Ask yourself, "If the shoe was on the other foot and consumers had figured out a way to take money from corporations, they would have their huge legal departments harass and otherwise take punitive actions against the culprits. This is no different than consumers who steal from companies, except the companies are bigger, have more resources, and hide behind their attorneys. It's time to hold BIG BUSINESS accountable and not let them get away with their amorality, fraud, and theft from hard-working Americans.

WHAT CAN I DO?

My payments are always made on time, but when I get my next statement, ..it's always marked like I made the payment late and I am charged additional Late Payment fees

SOLUTION TO YOUR PROBLEM
About 7 days before your payment is due, take your payment stub and your check already made out with your account number on it to a BIG law firm in your area. Definitely take this to a large law firm.. When you get there, ask to see a lawyer. Ask them to do you a simple favor that might be a very lucrative case for them. Tell them, here in my right hand is a stamped, addressed envelope and in your left hand is a check make out to the company that you owe the payment to.

Simply ask the firm to mail this for you 7 days before your payment bill/stub says it's due. Then, ask them to mail it for you again if you come back the next month with late payment fees marked on the bill. During the following month, return to the attorney's office with your next envelope, check and, the late payment fee. Ask the lawyer if their office would be willing to sue them for you, because a class action lawsuit is a definite possibility.

Then, notify the attorney about all the Rip-off Reports on this company. Explain that if the attorney would like to contact us here at the Rip-off Report, we will make arrangements with them to contact additional victims. They should also know that we would notify the victims to contact the lawyers with their sworn affidavits as to what the company has done to them, so that they can join a class action lawsuit if one is filed.

ORGANIZING A CLASS ACTION LAWSUIT

Additionally, any attorney who is interested in suing a particular company on this website may contact us directly. It is generally inappropriate to solicit business using this website other than through prior arrangement. This is largely because we need to ensure, the best we can, that our readers are not being taken advantage of, once again.

If you see a company with a good number of reports, we have the database of contact information for those victims. Often we have additional information which does not appear on the Rip-off Reports. We are anxious and willing to join forces to stand up for the rights of consumers and help them get justice.

ED Magedson
[email protected]


EDitor's Solution to the Problem of Systematic Corporate RIP-OFF by financial institutions: On-time payments being marked as late ...a new revenue stream for Corporate America, Nationwide

#30

Sat, October 12, 2002

EDitor's Report:

Unfortunately, Rip-off Report is seeing this as a disturbing trend among many companies, including insurance companies, credit card companies, mortgage companies, bank auto loans, but more distressing is the inclusion of banks, which are governed by the Treasury Department.

This is a newly discovered revenue stream that more and more of Corporate America is discovering they can get away with! Ask yourself, "If the shoe was on the other foot and consumers had figured out a way to take money from corporations, they would have their huge legal departments harass and otherwise take punitive actions against the culprits. This is no different than consumers who steal from companies, except the companies are bigger, have more resources, and hide behind their attorneys. It's time to hold BIG BUSINESS accountable and not let them get away with their amorality, fraud, and theft from hard-working Americans.

WHAT CAN I DO?

My payments are always made on time, but when I get my next statement, ..it's always marked like I made the payment late and I am charged additional Late Payment fees

SOLUTION TO YOUR PROBLEM
About 7 days before your payment is due, take your payment stub and your check already made out with your account number on it to a BIG law firm in your area. Definitely take this to a large law firm.. When you get there, ask to see a lawyer. Ask them to do you a simple favor that might be a very lucrative case for them. Tell them, here in my right hand is a stamped, addressed envelope and in your left hand is a check make out to the company that you owe the payment to.

Simply ask the firm to mail this for you 7 days before your payment bill/stub says it's due. Then, ask them to mail it for you again if you come back the next month with late payment fees marked on the bill. During the following month, return to the attorney's office with your next envelope, check and, the late payment fee. Ask the lawyer if their office would be willing to sue them for you, because a class action lawsuit is a definite possibility.

Then, notify the attorney about all the Rip-off Reports on this company. Explain that if the attorney would like to contact us here at the Rip-off Report, we will make arrangements with them to contact additional victims. They should also know that we would notify the victims to contact the lawyers with their sworn affidavits as to what the company has done to them, so that they can join a class action lawsuit if one is filed.

ORGANIZING A CLASS ACTION LAWSUIT

Additionally, any attorney who is interested in suing a particular company on this website may contact us directly. It is generally inappropriate to solicit business using this website other than through prior arrangement. This is largely because we need to ensure, the best we can, that our readers are not being taken advantage of, once again.

If you see a company with a good number of reports, we have the database of contact information for those victims. Often we have additional information which does not appear on the Rip-off Reports. We are anxious and willing to join forces to stand up for the rights of consumers and help them get justice.

ED Magedson
[email protected]


EDitor's Solution to the Problem of Systematic Corporate RIP-OFF by financial institutions: On-time payments being marked as late ...a new revenue stream for Corporate America, Nationwide

#40

Sat, October 12, 2002

EDitor's Report:

Unfortunately, Rip-off Report is seeing this as a disturbing trend among many companies, including insurance companies, credit card companies, mortgage companies, bank auto loans, but more distressing is the inclusion of banks, which are governed by the Treasury Department.

This is a newly discovered revenue stream that more and more of Corporate America is discovering they can get away with! Ask yourself, "If the shoe was on the other foot and consumers had figured out a way to take money from corporations, they would have their huge legal departments harass and otherwise take punitive actions against the culprits. This is no different than consumers who steal from companies, except the companies are bigger, have more resources, and hide behind their attorneys. It's time to hold BIG BUSINESS accountable and not let them get away with their amorality, fraud, and theft from hard-working Americans.

WHAT CAN I DO?

My payments are always made on time, but when I get my next statement, ..it's always marked like I made the payment late and I am charged additional Late Payment fees

SOLUTION TO YOUR PROBLEM
About 7 days before your payment is due, take your payment stub and your check already made out with your account number on it to a BIG law firm in your area. Definitely take this to a large law firm.. When you get there, ask to see a lawyer. Ask them to do you a simple favor that might be a very lucrative case for them. Tell them, here in my right hand is a stamped, addressed envelope and in your left hand is a check make out to the company that you owe the payment to.

Simply ask the firm to mail this for you 7 days before your payment bill/stub says it's due. Then, ask them to mail it for you again if you come back the next month with late payment fees marked on the bill. During the following month, return to the attorney's office with your next envelope, check and, the late payment fee. Ask the lawyer if their office would be willing to sue them for you, because a class action lawsuit is a definite possibility.

Then, notify the attorney about all the Rip-off Reports on this company. Explain that if the attorney would like to contact us here at the Rip-off Report, we will make arrangements with them to contact additional victims. They should also know that we would notify the victims to contact the lawyers with their sworn affidavits as to what the company has done to them, so that they can join a class action lawsuit if one is filed.

ORGANIZING A CLASS ACTION LAWSUIT

Additionally, any attorney who is interested in suing a particular company on this website may contact us directly. It is generally inappropriate to solicit business using this website other than through prior arrangement. This is largely because we need to ensure, the best we can, that our readers are not being taken advantage of, once again.

If you see a company with a good number of reports, we have the database of contact information for those victims. Often we have additional information which does not appear on the Rip-off Reports. We are anxious and willing to join forces to stand up for the rights of consumers and help them get justice.

ED Magedson
[email protected]


EDitor's Solution to the Problem of Systematic Corporate RIP-OFF by financial institutions: On-time payments being marked as late ...a new revenue stream for Corporate America, Nationwide

#50

Sat, October 12, 2002

EDitor's Report:

Unfortunately, Rip-off Report is seeing this as a disturbing trend among many companies, including insurance companies, credit card companies, mortgage companies, bank auto loans, but more distressing is the inclusion of banks, which are governed by the Treasury Department.

This is a newly discovered revenue stream that more and more of Corporate America is discovering they can get away with! Ask yourself, "If the shoe was on the other foot and consumers had figured out a way to take money from corporations, they would have their huge legal departments harass and otherwise take punitive actions against the culprits. This is no different than consumers who steal from companies, except the companies are bigger, have more resources, and hide behind their attorneys. It's time to hold BIG BUSINESS accountable and not let them get away with their amorality, fraud, and theft from hard-working Americans.

WHAT CAN I DO?

My payments are always made on time, but when I get my next statement, ..it's always marked like I made the payment late and I am charged additional Late Payment fees

SOLUTION TO YOUR PROBLEM
About 7 days before your payment is due, take your payment stub and your check already made out with your account number on it to a BIG law firm in your area. Definitely take this to a large law firm.. When you get there, ask to see a lawyer. Ask them to do you a simple favor that might be a very lucrative case for them. Tell them, here in my right hand is a stamped, addressed envelope and in your left hand is a check make out to the company that you owe the payment to.

Simply ask the firm to mail this for you 7 days before your payment bill/stub says it's due. Then, ask them to mail it for you again if you come back the next month with late payment fees marked on the bill. During the following month, return to the attorney's office with your next envelope, check and, the late payment fee. Ask the lawyer if their office would be willing to sue them for you, because a class action lawsuit is a definite possibility.

Then, notify the attorney about all the Rip-off Reports on this company. Explain that if the attorney would like to contact us here at the Rip-off Report, we will make arrangements with them to contact additional victims. They should also know that we would notify the victims to contact the lawyers with their sworn affidavits as to what the company has done to them, so that they can join a class action lawsuit if one is filed.

ORGANIZING A CLASS ACTION LAWSUIT

Additionally, any attorney who is interested in suing a particular company on this website may contact us directly. It is generally inappropriate to solicit business using this website other than through prior arrangement. This is largely because we need to ensure, the best we can, that our readers are not being taken advantage of, once again.

If you see a company with a good number of reports, we have the database of contact information for those victims. Often we have additional information which does not appear on the Rip-off Reports. We are anxious and willing to join forces to stand up for the rights of consumers and help them get justice.

ED Magedson
[email protected]


marlene

miami,
Florida,
Make your payments a part of public records.

#6Consumer Suggestion

Sat, October 12, 2002

It might sound bold; but allowing them to kick you out of your home is worse. So, I'll tell you what I do with my payments. I keep record of everything and since I can not afford a lawyer they won't buy, this is my personal court file.

So, send your checks (Certified, you need proof of your payments or the green cards). After they cash the checks if you get them back, make copies of these checks front and back, make copies of their monthly statements too.

Make copies of their illegal letters with their envelopes (if they do not sign their letters, as usual) Go to a public notary and make a simple Affidavit declaring that proper communication with your Servicer (no need to mention their name in the Affidavit if you don't want to, they will see it in the checks anyway)is impossible and that you want the general public to know you make your payments on time.

You can type your Affidavit yourself. You then attach several pages with copies of your monthly statements and cancelled checks to the Affidavit. (3 or 4 pages will suffice if you do it on quarterly basis). Every page attached to the Affidavit has to read at the top like this: Exhibit A, Exhibit B, etc.

If you do it in this manner they will let you to record it in your county's Recorder's Office. Do not tell Ocwen anything about this. They will find it out sooner or later and the judges respect Affidavits because they show courage and are indicative of honesty.

No one in his or her right sense would not be honest in this kind of public document. On the other hand, you have to accept that any one could read your Affidavits and find out about your problems with them. In case of a hearing, you will have vital proof of your correct payments, and the court will know you paid. I takes courage (a little bit).

In my case, I had to forget my pride in order to expose myself. It was difficult at the beginning, is easy now, and I don't care if they find it out and don't like it. It is perfectly legal and I have the right to defend myself. It is also inexpensive. $6 first page, $5 each other, in my county. It might be about the same in yours.

Don't let them destroy your life and the lives of your love ones without putting up a furious fight first. By exposing a victimized but a decent and innocent you, you expose the real criminal, Ocwen, the cruel, guilty Ocwen.

You can record their illegal letters in the same manner. Do not forget to send copies to the credit bureaus too (your credit is you HONOR and they like to destroy it because if you have no HONOR no one will desire to help you when they come after you).

In my opinion, these people are not to be trusted when they talk to you. They are to be exposed so if they want to victimize us, and if they are going to do it, at least in my case, I'll make it a public event thing, not a private, secret misery.

I already told them that my Misery will not come without their public Shame. And they have a lot more to be afraid of than us.

Good Luck.

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