Complaint Review: On Line Enterprises - Boynton Beach Florida

I did receive my refund and with my refund I was asked to remove my reports on-line. Mr. Vera would like you to think that his company has never had any issues in the past 3 years. This is not true -- When I spoke to the Attorney General's office in Florida they had others that had inquired about situations with Online Enterprises and had not received responses from the company to general questions. Also, the Better Business Bureau in Florida has Online Enterprises rated at "unsatisfactory" due to lack of response from the company. This goes deeper that what Mr. Vera would like everyone to think. Finally, It's amazing how the timing of how Online Enterprises "found" my order came 2 days after I requested the refund originally. Throughout my communications with Online Enterprises - I did not feel comfortable that I was recieving correct nor timely information and I felt like I was being bounced around. You can not get a human being on the phone (it is answered by the computer and takes a message that only will email you back). I had requested that a person call me and no one ever did. I'm sorry Mr. Juan luis Vera, I read your rebuttal and it is not much different that what I originally reported. I do understand you can't control the Customs Agents, Manufacturer and the like; however, I have never worked in a company that could not find out exactly where their order was or what step of the process it was in. Your excuses and reasons were flimsy and unacceptable in the way which they were conveyed. A suggestion, be UPFRONT with your customer, when you realize there is a delay -- email them first, explain the situation, don't leave them in the dark. It only leaves us opportunity to think that you are not a reputable company. It is also worth mentioning that I received notice of the refund the day after requesting status of my refund, the day after filing this original report, 2 days after contacting the Attornies General in Florida and Texas, and 2 days after contacting the Better Business Bureau in Florida. Once again Mr. Vera, your timing is impecable. None of your information has been given willingly nor has it been complete. Mr. Vera one final note -- In your email stating that my refund would be forthcoming, you wrote "We would appreciate the removal of a consumer warning posted online, as we again express our commitment to meet our obligations with all our customers. Thank you for your cooperation on this matter." Obviously, this made you take notice. I will not remove this posting and I will not retract any statements I made to any governing authority. I believe strongly that your company does not run as honestly as it can. If any authority contacts me, I will cooperate; however, I will not initiate any other contacts than those I already have. If you choose to contact me directly for suggestions or constructive feedback I would be more than happy to talk with you. FYI - I have 18 years experience in Sales/Marketing with manufacturing/consumer products. I do know what issues there are and how to handle them.

I did receive my refund and with my refund I was asked to remove my reports on-line. Mr. Vera would like you to think that his company has never had any issues in the past 3 years. This is not true -- When I spoke to the Attorney General's office in Florida they had others that had inquired about situations with Online Enterprises and had not received responses from the company to general questions. Also, the Better Business Bureau in Florida has Online Enterprises rated at "unsatisfactory" due to lack of response from the company. This goes deeper that what Mr. Vera would like everyone to think. Finally, It's amazing how the timing of how Online Enterprises "found" my order came 2 days after I requested the refund originally. Throughout my communications with Online Enterprises - I did not feel comfortable that I was recieving correct nor timely information and I felt like I was being bounced around. You can not get a human being on the phone (it is answered by the computer and takes a message that only will email you back). I had requested that a person call me and no one ever did. I'm sorry Mr. Juan luis Vera, I read your rebuttal and it is not much different that what I originally reported. I do understand you can't control the Customs Agents, Manufacturer and the like; however, I have never worked in a company that could not find out exactly where their order was or what step of the process it was in. Your excuses and reasons were flimsy and unacceptable in the way which they were conveyed. A suggestion, be UPFRONT with your customer, when you realize there is a delay -- email them first, explain the situation, don't leave them in the dark. It only leaves us opportunity to think that you are not a reputable company. It is also worth mentioning that I received notice of the refund the day after requesting status of my refund, the day after filing this original report, 2 days after contacting the Attornies General in Florida and Texas, and 2 days after contacting the Better Business Bureau in Florida. Once again Mr. Vera, your timing is impecable. None of your information has been given willingly nor has it been complete. Mr. Vera one final note -- In your email stating that my refund would be forthcoming, you wrote "We would appreciate the removal of a consumer warning posted online, as we again express our commitment to meet our obligations with all our customers. Thank you for your cooperation on this matter." Obviously, this made you take notice. I will not remove this posting and I will not retract any statements I made to any governing authority. I believe strongly that your company does not run as honestly as it can. If any authority contacts me, I will cooperate; however, I will not initiate any other contacts than those I already have. If you choose to contact me directly for suggestions or constructive feedback I would be more than happy to talk with you. FYI - I have 18 years experience in Sales/Marketing with manufacturing/consumer products. I do know what issues there are and how to handle them.

I did receive my refund and with my refund I was asked to remove my reports on-line. Mr. Vera would like you to think that his company has never had any issues in the past 3 years. This is not true -- When I spoke to the Attorney General's office in Florida they had others that had inquired about situations with Online Enterprises and had not received responses from the company to general questions. Also, the Better Business Bureau in Florida has Online Enterprises rated at "unsatisfactory" due to lack of response from the company. This goes deeper that what Mr. Vera would like everyone to think. Finally, It's amazing how the timing of how Online Enterprises "found" my order came 2 days after I requested the refund originally. Throughout my communications with Online Enterprises - I did not feel comfortable that I was recieving correct nor timely information and I felt like I was being bounced around. You can not get a human being on the phone (it is answered by the computer and takes a message that only will email you back). I had requested that a person call me and no one ever did. I'm sorry Mr. Juan luis Vera, I read your rebuttal and it is not much different that what I originally reported. I do understand you can't control the Customs Agents, Manufacturer and the like; however, I have never worked in a company that could not find out exactly where their order was or what step of the process it was in. Your excuses and reasons were flimsy and unacceptable in the way which they were conveyed. A suggestion, be UPFRONT with your customer, when you realize there is a delay -- email them first, explain the situation, don't leave them in the dark. It only leaves us opportunity to think that you are not a reputable company. It is also worth mentioning that I received notice of the refund the day after requesting status of my refund, the day after filing this original report, 2 days after contacting the Attornies General in Florida and Texas, and 2 days after contacting the Better Business Bureau in Florida. Once again Mr. Vera, your timing is impecable. None of your information has been given willingly nor has it been complete. Mr. Vera one final note -- In your email stating that my refund would be forthcoming, you wrote "We would appreciate the removal of a consumer warning posted online, as we again express our commitment to meet our obligations with all our customers. Thank you for your cooperation on this matter." Obviously, this made you take notice. I will not remove this posting and I will not retract any statements I made to any governing authority. I believe strongly that your company does not run as honestly as it can. If any authority contacts me, I will cooperate; however, I will not initiate any other contacts than those I already have. If you choose to contact me directly for suggestions or constructive feedback I would be more than happy to talk with you. FYI - I have 18 years experience in Sales/Marketing with manufacturing/consumer products. I do know what issues there are and how to handle them.

To whom it may concern: On 5/18/04 a full refund was processed for Darlene, the customer who issued referenced report. We were unable to deliver our product in a timely fashion due to problems originated at the production end. Our two latest furniture containers arrived at our warehouse after a considerable delay caused by upgraded security inspections at customs. Upon arrival, our quality control staff determined some of the furniture did not meet our quality standards (lack of hardware originally specified on our orders, poor finish on most pieces, and some differences on the actual design of our rustic furniture). We contacted the factory in Mexico to report our findings and obvious disappointment. The furniture was returned to the factory, and we filed a formal complaint with the manufacturers. Since we were not able to provide a new estimated ship date to all affected customers, a refund schedule was set, and in this case, the refund has been processed. This is the first time we have faced this type of problem in the three years the company has been online. At this point, we have taken steps to prevent a similar situation from happening again: alternate furniture providers and quality control during manufacturing process. Thank you for your attention to this rebuttal. Sincerely, Juan luis Vera Online Enterprises

Sorry - I did not enter the amount of money I was talking about... Online Enterprises owes a refund of $1,328.45.