Bill
Sterling,#2Consumer Comment
Wed, December 28, 2005
I had a problem with a rebate for a Maxtor hard drive bought from TigerDirect. It was denied for a invalid code, even though it passed the online validation process. I sent an email to OnRebate, and never got a reply. I then sent the following email to [email protected], who I found while reading posts here.... "I never got a reply from the attached email (EHU-39738-895). I saw in your post on RipOff Report that in some instances you may be of assistance. The only thing I can think of is that the code MX-1604 CA may mean it was for Canada. I guess a code without the CA would have been for the US. I don't remember seeing an option, or if there were, an explanation on which one to use on either Tigerdirect.com or onrebate.com. If there were an error, why didn't the online verification process catch that?" Note that the tone was polite, unlike many that I read here. This was sent on 12/4/2005. I got the rebate about a week ago. While my case may have been simple to solve, I thank Nadina for getting the check to me very quickly.
Nadina
Hialeah,#3REBUTTAL Owner of company
Tue, September 27, 2005
Dear Kevin- This is a live person answering your complain. As stated before, we are just a rebate company that processes rebates for manufacturers. All vendors have their own Terms and Conditions that we must enforce in order to keep our clients. We do offer customer service and assistance over the phone for any customers that do not understand the Terms or that need help with the registration process in our website. In the future please contact us and we will assist and make sure everything gets done properly to ensure your rebates.
Kevin
Winona,#4Author of original report
Mon, September 26, 2005
Well, as expected, OnRebate replied to this report right away with the standard "Please contact us so that we may help you" reply. Funny thing is, it was from the same person that I had already had multiple emails with on this issue. I wonder if 'Nadina' is really a person, or just an alias that goes to random people at OnRebate. I can't believe that ONE person handles all these issues. Anyway, even after I contacted Nadina as instructed in the rebuttal, I received yet ANOTHER canned reply saying "We were able to locate your rebate registration in our database once you provided us with you first and last name." He/She doesn't even seem to realize that I'm the same person that already had contacted him/her, which further backs the theory that there is no 'Nadina'. So Nadina goes on to put the blame squarely on the manufacturer (Soyo) claiming that some manufacturers allow corrections or gathering of documentation, buy Soyo is very strict and does not allow 'resubmissions'. BTW, my claim was not a 'resubmission'. I was only adding more documentation to the original package. WHAT A LOAD OF CRAP! This is just one company shifting blame to another over and over again. Tiger Direct shifts the burden of the rebate, and all the hassles that go with it, to OnRebate. Then OnRebate shifts the blame to Soyo....and I've already tried to contact Soyo with no success. Every report on OnRebate has been promptly answered by them with an offer to help, but I'd be willing to bet that no one has had any further success after this pathetic attempt to make the company look sympathetic.
Nadina
Hialeah,#5REBUTTAL Owner of company
Mon, September 26, 2005
Dear Kevin- We will gladly assist you with your rebate issue in efforts to get this resolved. Please call 1-888-222-9300 or email [email protected] Have copies of your documentation ready and we will work together towards a satisfactory resolution. Nadina-