- Report: #227782
Complaint Review: OnRebate.com - TigerDirect.com - Internet
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Author Confirmed
Why?
OnRebate.com - TigerDirect.com
OnRebate.com Internet, U.S.A.
Phone:
888-222-9300
Web:
N/A
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Business Rating:
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Tell us has your experience with this business or person been good?
OnRebate.com - TigerDirect.com The Rebate was accepted, but payment will be sent in 7-10 days from whenever you call.. Ripoff OnRebate.com Internet
Bought a barebone system + components from TigerDirect (Good company, nice prices, nice support), but then had to deal with OnRebate.com
From site:
User applied for OnRebate 7/16/2006 2:49:55 PM
Email was sent for Confirmation 7/16/2006 2:49:55 PM
Email was confirmed by the user 7/16/2006 3:00:21 PM
Printed out the rebate registration, awaiting receipt of documentation 7/16/2006 3:00:21 PM
The Rebate was accepted 7/20/2006 11:45:16 AM
Payment Sent NO
I called them on Dec 8, they said there was a problem with the system, payment will be done through paypal in 7-10 days.
I called them on Dec 18, they said there was a problem with the system, and my rebates were stuck in the system, and payment will be done through paypal in 7-10 days.
I called them on Dec 28, they said there is a problem in their system for a couple of months now, but payment will be done through paypal in 7-10 days.
I told the call center person I am going to record the phone call, and he said something rudely and hung up.
I am debating as to what to do next. I have a couple of news/blog sites that get upto a million hits a day, and the next step will be to talk to a lawyer and see what information I can put up in my sites without being in trouble myself and defame these people who I am afraid are trying to steal my money.
Shawn
New York, New York
U.S.A.
From site:
User applied for OnRebate 7/16/2006 2:49:55 PM
Email was sent for Confirmation 7/16/2006 2:49:55 PM
Email was confirmed by the user 7/16/2006 3:00:21 PM
Printed out the rebate registration, awaiting receipt of documentation 7/16/2006 3:00:21 PM
The Rebate was accepted 7/20/2006 11:45:16 AM
Payment Sent NO
I called them on Dec 8, they said there was a problem with the system, payment will be done through paypal in 7-10 days.
I called them on Dec 18, they said there was a problem with the system, and my rebates were stuck in the system, and payment will be done through paypal in 7-10 days.
I called them on Dec 28, they said there is a problem in their system for a couple of months now, but payment will be done through paypal in 7-10 days.
I told the call center person I am going to record the phone call, and he said something rudely and hung up.
I am debating as to what to do next. I have a couple of news/blog sites that get upto a million hits a day, and the next step will be to talk to a lawyer and see what information I can put up in my sites without being in trouble myself and defame these people who I am afraid are trying to steal my money.
Shawn
New York, New York
U.S.A.
1 Updates & Rebuttals
Nishanth
Bronx,New York,
U.S.A.
Resolved..
#2Author of original report
Wed, January 03, 2007
I filed a complaint with BBB on 12/31/2006. They forwarded it to OnRebate on 01/02/2007. I also wrote to the TigerDirect top brass, who forwarded the letter to the CEO of OnRebate who wrote to me: "I am so sorry for all that our systems have put you through in claiming your rebates - the fault lies here and not with Tiger, we experienced a serious bug in our system few months back - and unfortunately your claims were delayed due to those technical problems." Which I think was a reasonable and honorable way to address my problem. I got my money today morning through paypal. Thank you to RIP-OFF for showing me ways to solve my problem. Best of luck to others with the same problem. Thanks, Shawn.
