- Report: #465868
Complaint Review: OPTIMUM HEALTH RESOURCE LABORATORIES FIRST CLASS HEALTH SOLUTIONS IMMUNE TECHNOLGIES CENTER. - DANIA BEACH Florida
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Author Confirmed
Why?
OPTIMUM HEALTH RESOURCE LABORATORIES FIRST CLASS HEALTH SOLUTIONS IMMUNE TECHNOLGIES CENTER.
419 SOUTH FEDERAL HIGHWAY DANIA BEACH, 33004 Florida, U.S.A.
Phone:
954-926-8020
Web:
N/A
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Tell us has your experience with this business or person been good?
OPTIMUM HEALTH RESOURCE LABORATORIES, FIRST CLASS HEALTH SOLUTIONS, IMMUNE TECHNOLGIES CENTER NO RESULTS AFTER 6 WEEKS AND DIFFICULT GETTING A LIVE PERSON. DANIA BEACH Florida
Submitted specimen and forgot to include paperwork. Attempted to contact by calling twice and emailing twice. Finally got a short email telling me results would be coming in 2 -4 weeks as per the paper I signed.
However I never signed the paperwork as I didn't realize it needed to be included with the specimen. It has been 4 weeks since submitting my specimen but no one contacted me as to the lack of paperwork. I am in the process of giving them one last chance to email me the information as to what happened to my sample.
I am not waiting much longer as the credit card company will only allow 60 days from purchase which is coming up soon.
Just to warn everyone you will not get a live person and emails take several days to answer. I have called on my own dime in the morning when they should have been opened and was unable to get anything but the answering machine.
They are also know as FIRST CLASS HEALTH SOLUTIONS ans IMMUNE TECHNOLGIES CENTER.
Tia
Atlanta, Georgia
U.S.A.
However I never signed the paperwork as I didn't realize it needed to be included with the specimen. It has been 4 weeks since submitting my specimen but no one contacted me as to the lack of paperwork. I am in the process of giving them one last chance to email me the information as to what happened to my sample.
I am not waiting much longer as the credit card company will only allow 60 days from purchase which is coming up soon.
Just to warn everyone you will not get a live person and emails take several days to answer. I have called on my own dime in the morning when they should have been opened and was unable to get anything but the answering machine.
They are also know as FIRST CLASS HEALTH SOLUTIONS ans IMMUNE TECHNOLGIES CENTER.
Tia
Atlanta, Georgia
U.S.A.
1 Updates & Rebuttals
Kimberly
Miami,Florida,
U.S.A.
Facts Not Correct
#2UPDATE Employee
Sat, July 25, 2009
Item # 1... The company "Tia" refers to as "FIRST CLASS HEALTH SOLUTIONS" use to occupy the same office area as we do prior to our company moving in. We continued to receive this other company's mail for about a year after we moved in, thus we assume they might have gone out of business. We don't know who "FIRST CLASS HEALTH SOLUTIONS" is, what type of business they are (or were), and are not (nor ever have been) affiliated with them in ANY way. Item # 2... The illustrated step-by-step instructions that "Tia" received with her kit clearly states to sign and include the Client Details/Authorization Form when returning a specimen to our facility. Additionally, this form is printed on the reverse side of the illustrated step-by-step instructions that "Tia" used to collect and mail her specimen to our facility. Item # 3... A standard policy in the laboratory screening industry is to destroy a specimen and not have it screened when it (a specimen) is received without the proper paper work. Instead, "Tia" was given an opportunity to send in the required paperwork without having to collect a new specimen. Item # 4... Based on the so few number of clients who have ever neglected to return the required signed Client Details/Authorization Form with their specimen, we believe we know who "Tia" is. Item # 5... Once the paperwork was received, the specimen was "officially" logged in and accepted. If "Tia" is who we believe she is, then she was provided her results and all support materials within published time frames based on the date the required paperwork was finally received by our company. In closing, a company as large as ours will have some consumer complaints - whether they be valid or invalid in nature. When there is a complaint we strive very hard to resolve the issue to meet everyone's satisfaction in any issues found to be valid. For more information about our company, or to contact us, please visit www.optimumhealthresource.com.
