Complaint Review: Oranum.com - Internet Internet

This is an on going case of money's owed by oranum. They have given me the run around for over 2 months now. There is a possiblity that someone at their company has stolen my SS# and opened an account with my name. This is a nightmare here are the e-mails that have been sent between us. It starts from the most recent to the  first one.

The long and the short of these e-mails they sent me a letter saying my payment in the mail would be delayed. after keeping communication and them on two seperat occations saying that they would reissue my payment and send it they did not. Instead what i got was a forged check from their check issuing company and the run arround. I am still fighting them for this sum of money.

[SUPPORT #1783792]: Important Notice from Oranum.com  Show Details    From     Oranum Support    To        

Dear Customer,

Thank You for Your message.

We apologize for our late response.

We have received a response from our check issuer company, that the check was deposited to Wachovia Bank Golden Discount *************. If this is the bank you are used to cash your checks, please double-check your records with your bank. As soon as we know the branch we will update you further.

Please also be assured that the check copy provided is authentic, received direct from our check issuer company's bank account after it has cleared the account.

Thank you for your kind patience and cooperation in this matter.

Sincerely,

Oranum Support Team

Dec 4th I have not received communication since Nov 29th. Today i will be calling the bank I will post what information I get from them right here I am sure that I will find out more in one afternoon than they have in 5 days.#Oranum
Payment#oranum#pyschic#Payment Issue#Tarot Reader Loading... Hide notesdeleteeditoranumprobTheir response to my angry e-mail SUPPORT #1811053]: URGENT Fraud Check cashed illegally URGENT1 recipients CC: recipientsYou More BCC: recipientsYou Show DetailsFROM:Oranum SupportTO:   Message starredThursday, November 29, 2012 8:44 AM Dear Customer,

Thank You for Your message.

We are investigating this matter with our check issuer company. Please note that our very aim is to pay you duly, and we will do everything in our power to make this happen. If it was not you who cashed the check, we will re-send you the payment with expedited procedure and also will add the $20 fee you paid for the copy before. We would like to make you satisfied with our services and thus we handle this uncommon case of yours with utmost priority. We will get back to you via e-mail as soon as we have any result.

Thank you for your kind patience.

Sincerely,

Oranum Support TeamLoading... Hide notesdeleteeditoranumprobI am tired, I make my demands and this is how I end up here. Re: [SUPPORT #1783792]: Important Notice from Oranum.comTO: 1 More1 recipient CC: recipientsYou More BCC: recipientsYou Show DetailsFROM:   TO:[email protected] starredThursday, November 29, 2012 5:07 AM This is a forgery I have told you in the first e-mail that I sent to you it is a forgery. Request copies of the other checks that have been cashed by me and you can clearly see that it is a forgery of my name. I also stated I dont have a  by CouponDropDown" href="http://www.tumblr.com/blog/oranumprob#" in_rurl="http://i.trkjmp.com/click?v=VVM6MTk2MTQ6MTg6YmFuayBhY2NvdW50OjgzMDNkYTVlZDIwNWEzNWQ0ZDUzYTFmZDNiMmM3MTM3OnotMTI5OC04NjI4ODp3d3cudHVtYmxyLmNvbTowOjA">bank account at all. I cash my payments at the same bank every time because it is the issuing bank and will cash a check without the customer having an account with them. I am tired of being patient. I will be calling Wells Fargo to start fraud proceedings. I will also be starting a Web Log that will log all activity between us if I get no response this is what will post, I will also post all e-mails past and present that I receive from this team involving this matter. I want a managers support in this matter. I dont want to play games. I want this resolved yesterday it is the holidays I want this money and it is OWED to me, I am not responsible for this mishap your company is. You will also return the 20 dollar payment for the scanned check it has been over a month that I should have received this payment and I have not. Can you imagine how distressed you might be if the company you worked for was slow to figure out what had happened to your *** payment, while you had rent to pay and children to feed. Thank you for your support in this matter **** ******Loading... Hide notesdeleteeditoranumprobThe result of their "investigation" [SUPPORT #1783792]: Important Notice from Oranum.com1 recipients CC: recipientsYou More BCC: recipientsYou Show DetailsFROM:Oranum SupportTO:   Message starredThursday, November 29, 2012 12:09 AM Dear Customer,

Thank You for Your message.

Please allow us to clarify that Chexx Inc. is not the place where you cashed the check but the name of our Irish check issuer company. You probably cashed the check at the same US bank account where you used to.

The message we sent about lost checks in the very beginning did not necessarily mean that your check must have been lost, too. It was a general problem, still, a few might have received the payment. Of course, what you can see on your bank statement is more relevant what we wrote to you in our first message.

So kindly check again your bank account statement to see if it was really not you who cashed this check. If you confirm, we will investigate further.

In the meantime, we asked our check issuer company to let us know the name and exact address of bank where the check was cashed.

Thank you for your cooperation. 

Sincerely,

by CouponDropDown" href="http://www.tumblr.com/blog/oranumprob#" in_rurl="http://i.trkjmp.com/click?v=VVM6MjkzODY6NTkwOm9yYW51bTowYWY2OTRmYzE0ZDc5OTI4OGM5NzE2NDZjYWM5MzRlNjp6LTEyOTgtODYyODg6d3d3LnR1bWJsci5jb206MjQ4NjA6NTU0ZjQ4NjkxMTA0YjEyYTc3YTA0NjM0MGE4ODA0ODI">Oranum Support TeamLoading... Hide notesdeleteeditoranumprobTheir reply in two hours [SUPPORT #1811053]: URGENT Fraud Check cashed illegally URGENT1 recipients CC: recipientsYou More BCC: recipientsYou Show DetailsFROM:Oranum SupportTO:   Message starredTuesday, November 27, 2012 4:28 PM Dear *** ******,

Thank you for your message.

Your message has been received and will be processed as soon as possible.

We have assigned your request a ticket number: #1811053

Always include this ticket number in all your communication with us associated to this issue.

Sincerely,

Oranum Support TeamLoading... Hide notesdeleteeditoranumprobAn attempt to make sense of this all After a few days of no response from my previous e-mail. URGENT Fraud Check cashed illegally URGENTTO: 1 More1 recipient CC: recipientsYou More BCC: recipientsYou Show DetailsFROM:   TO:[email protected] starredTuesday, November 27, 2012 4:28 PM Hello Oranum Pay support My name is **** ****** For some time now I have been expecting a payment in the amount of *** USD. This payment was due to me Oct the 25th I received a communication from the support team that it was lost in the mail Support #1772023. I have been in contact with the support team about replacing this payment however, the recent communication indicated that the check had been cashed on Oct 17th support#1783792. I was made to pay for a scanned copy of this check. I can note that this check was indeed forged as a scanned copy of my other payments will clearly show. It also appears to be cashed in Ireland and as I am based in the U.S. and have never traveled over seas it could not have been me. All of my payments have been cashed at the same location and have a thumb print on them Bank of America 1101 Woodland Road in Wyomissing, PA . You might also note that my payments are sent to *** Franklin St ******* Pa this should be in your records. It appears that check was Deposited into a wells Fargo account. I do not have a bank account at all. So I am still seeking recompence for this sum. I also request that the 20 dollars be returned to me. I can send you a copy of the scanned check I recieved from your support team. I hope to hear from your team in the next 24 hours or I will be forced to start proceedings for fraud with Wells Fargo. Thank you for your attention to this matter **** ******Loading... Hide notesdeleteeditoranumprobanother communication from me Re: [SUPPORT #1783792]: Important Notice from Oranum.comTO: 1 More1 recipient CC: recipientsYou More BCC: recipientsYou Show DetailsFROM:   TO:[email protected] starredTuesday, November 27, 2012 5:35 AM I must also inform you that our first communication on this matter that is was lost int the mail here is the direct e-mail. How could I have cashed this payment if it was lost in the mail. Dear Customer,

Dear Partner,

we regret to inform you that your original paper check expected to arrive by the 25th October was lost, due to postal service failure. Unfortunately, this kind of error is something we are not able to affect. But as soon as the problem turned out, a new replacement check was issued and sent to you, in the beginning of this week. Thus, we ask you to kindly allow 10 more business days for your 25th October check to arrive. We sincerely apologize for the inconveniences this problem may cause to you.

Your anticipated understanding is highly appreciated.

Sincerely,

Oranum Support Team#Payment Issue#Psychic#Oranum Payment#Oranum#Tarot Reader Loading... Hide notesdeleteeditoranumprobBAWHAAAAAAAAAAAAAAA????????????? Re: [SUPPORT #1783792]: Important Notice from Oranum.comTO: 1 More1 recipient CC: recipientsYou More BCC: recipientsYou Show DetailsFROM:gina burtonTO:[email protected] starredTuesday, November 27, 2012 5:16 AM This is a forged check I dont ever go to checxx Inc you can verify that all other payments have been cashed at the Bank of America on Phone 610/374-3131 Location Berkshire Mall West: 5500, *********** **. That is not my signature how do I go about getting this money returned. I have not received this payment. I never sign my name this way.I can send a scanned copy of my drivers license. Chexx Inc where in what town that I might call the Police and try to recover this money. I have no clue what to do after seeing my name forged on a check I am taken back and cant think. A lot of money was just stolen from me and I cant help but get the sinking feeling the company I work for helped.#Oranum Payment#Oranum#Payment Issue#Psychic#Tarot Reader Loading... Hide notesdeleteeditoranumprobComputer says Yes?!?!?????? [SUPPORT #1783792]: Important Notice from Oranum.com< !-- span class="attachments">This email has attachments11 recipients CC: recipientsYou More BCC: recipientsYou Show DetailsFROM:Oranum SupportTO:   Message starredTuesday, November 27, 2012 1:34 AM Dear Customer,

Thank You for Your message.

As requested, here is a scan of the check of $***that cleared our account at Chexx Inc. on 17th October.

Kindly note the fee of this copy($**) will be deducted from your next payout($***), meaning that you will receive a check of $** by the 10th of December.

Please let us know if we can assist you any further.

Sincerely,

Oranum Support Team OCT 17th How can that BE!!!! my first communication with them was Oct the 25th Yet some how I had cashed this payment almost a week before being notified it was lost in the mail???????? computer says NO!Loading... Hide notesdeleteeditoranumprobOkay you do that! [SUPPORT #1783792]: Important Notice from Oranum.com1 recipients CC: recipientsYou More BCC: recipientsYou Show DetailsFROM:Oranum SupportTO:    Message starredMonday, November 26, 2012 7:58 AM Dear Customer,

Thank You for Your message.

We have requested our check issuer company to send us a copy of the cashed check.

We will get back to you as soon as we have their feedback.

We appreciate your patience as regards this matter.

Sincerely,

Oranum Support TeamLoading... Hide notesdeleteeditoranumprobI think I am in the clear there must be some mistake! Re: [SUPPORT #1783792]: Important Notice from Oranum.comTO: 1 More1 recipient CC: recipientsYou More BCC: recipientsYou Show DetailsFROM:    TO:[email protected] starredMonday, November 26, 2012 7:43 AM Please proceed ask for a copy of the cashed check for ***. Thank you#Oranum#Oranum Payment#Tarot Reader#Pyschic#Payment IssueLoading... Hide notesdeleteeditoranumprobSome Hope oh YAY!!! [SUPPORT #1783792]: Important Notice from Oranum.com1 recipients CC: recipientsYou More BCC: recipientsYou Show DetailsFROM:Oranum SupportTO:    Message starredMonday, November 26, 2012 7:03 AM Dear Customer,

Thank You for Your message.

If you have not received the check, no copy of cashed check will be available, so you will not need to pay any fee. But if our check issuer company can send us a copy of the cashed check, it will mean that you did receive and cash the check - so no mistake was made from our end. Please confirm us in a reply message if we can ask for the copy of the cashed check for a fee of $20.

Thank you for your kind understanding.

Sincerely,

Oranum Support Team I knew there was not a chance they would send me a check because I had not received this payment so no big deal right!Loading... Hide notesdeleteeditoranumprobMy response I am not sure what to do at this point and the anger is building in me. Re: [SUPPORT #1783792]: Important Notice from Oranum.comTO: 1 More1 recipient CC: recipientsYou More BCC: recipientsYou Show DetailsFROM:    TO:[email protected] starredMonday, November 26, 2012 5:52 AM A copy I dont understand why I should pay for a copy of a check that I have never received. This is a mistake on your side and you all should fix it with no charge to me. I am a partner that has been waiting for over a month for a *** dollar payment that your company has handled improperly. This company has to fix this and it should not cost me a dime. Please give me a number to call that I might to speak to a manger about this. I have been very patient about this mistake on your end it is a quit a bit of money I should not be made to pay for your mistake. At this point I stop signing my nameLoading... Hide notesdeleteeditoranumprobThe next communication [SUPPORT #1783792]: Important Notice from Oranum.com1 recipients CC: recipientsYou More BCC: recipientsYou Show DetailsFROM:Oranum SupportTO:    Message starredMonday, November 26, 2012 2:50 AM Dear Customer,

Thank You for Your message.

Asking for a copy of cashed check will cost you $20. Please confirm us if we can proceed.

Sincerely,

Oranum Support TeamLoading... Hide notesdeleteeditoranumprobmy next response AHHHHHHHHHHHHH again Re: [SUPPORT #1783792]: Important Notice from Oranum.comTO: 1 More1 recipient CC: recipientsYou More BCC: recipientsYou Show DetailsFROM:    TO:[email protected] starredFriday, November 23, 2012 1:37 PM This check was never sent to me I have been awaiting it for over a month it was reissued a week or two ago however it was never received at my home. Since an ID is required to cash this payment by me only, I can not see how it was ever cashed the last payment to be received and cashed by me was a check in the amount of *** dollars. At this point I am a bit frantic because I had a bad feeling about it for weeks. I even said something to my other half about it. Loading... Hide notesdeleteeditoranumprobmy response AHHHHHHHHHHHHH!!!!!!!!!!!!!!!!!! Re: [SUPPORT #1783792]: Important Notice from Oranum.comTO: 1 More1 recipient CC: recipientsYou More BCC: recipientsYou Show DetailsFROM:    TO:[email protected] starredFriday, November 23, 2012 1:34 PM I Never received this Check !Loading... Hide notesdeleteeditoranumprobThis is where we start to get hairy This message is sent 10 days after I have asked them to reissue another check because I have yet to receive the first one. It is unprompted as I am still waiting for the re-issued check to arrive when instead I get this.[SUPPORT #1783792]: Important Notice from Oranum.com1 recipients CC: recipientsYou More BCC: recipientsYou Show DetailsFROM:Oranum SupportTO:[email protected] starredThursday, November 22, 2012 7:06 AM Dear Customer,

Thank You for Your message.

According to our check issuer company, your check of $-*** was successfully cashed. Please check again your records, then get back to us if we can assist you any further.

Sincerely,

Oranum Support TeamLoading... Hide notesdeleteeditoranumprobMy reply to their last communication Re: [SUPPORT #1783792]: Important Notice from Oranum.comTO: 1 More1 recipient CC: recipientsYou More BCC: recipientsYou Show DetailsFROM:    TO:[email protected] starredMonday, November 12, 2012 10:59 AM Please resend the payment and thank you for your attention in to this matter. **** ******Loading... Hide notesdeleteeditoranumprobStill Kinda Helpful [SUPPORT #1783792]: Important Notice from Oranum.com1 recipients CC: recipientsYou More BCC: recipientsYou Show DetailsFROM:Oranum SupportTO:    Message starredMonday, November 12, 2012 8:56 AM Dear Customer,

Thank You for Your message.

We will cancel the check($***), cover the cancellation fee($35) and re-send the payment. Please confirm us in a reply message if we can proceed. Also, in order to avoid the re-occurrence of the incident, you ar6e advised to change your payment method to Payoneer ACH which is a direct deposit to your local bank account. Please think it over and let us know about your decision.

Sincerely,

Oranum Support Team#Oranum Payment#Oranum#Payment Issue#Tarot Reader#PsychicLoading... Hide notesdeleteeditoranumprobNext communication Re: [SUPPORT #1783792]: Important Notice from Oranum.comTO: 1 More1 recipient CC: recipientsYou More BCC: recipientsYou Show DetailsFROM:    TO:[email protected] starredSaturday, November 10, 2012 3:58 PM Dear Support Team I still have not received the *** dollar pay check in question. I have waited a week as you have requested to contact you via e-mail. This is regarding a lost pay check that was re-issued it is for the (9-16-2012 thru 9-30-2012) pay period. Thank you for your attention to this matter **** **** Loading... Hide notesdeleteeditoranumprobTheir response [SUPPORT #1783792]: Important Notice from Oranum.com1 recipients CC: recipientsYou More BCC: recipientsYou Show DetailsFROM:Oranum SupportTO:    Message starredSaturday, November 3, 2012 5:39 AM Dear Customer,

The check of $*** you received was your original check of 1-15 October due on the 10th of November. Please feel free to deposit it. 

It seems that your 16-30 September check of $*** we referred to in below e-mail still has not arrived. We ask you to kindly wait for a couple of more days to see if it arrives, then get back to us via e-mail if you do not receive it in the next week.

Thank you for your kind patience.#Oranum Payment#Psychic#Payment Issue#Tarot Reader#OranumLoading... Hide notesdeleteeditoranumprobThis is the second contact regarding the same issue payment was never received Re: [SUPPORT #1772023]: Important Note from Oranum.com - Check delayTO: 1 More1 recipient CC: recipientsYou More BCC: recipientsYou Show DetailsFROM:    TO:[email protected] starredThursday, November 1, 2012 9:15 AM Hello Support team I just recieved the delayed check today thank you. However it appears that you have issued the check for *** dollars which is this up comming pay periods amount (pay period 10-1-2012 thru 10-15-2012) The pay period for which the check should have been issued is (9-16-2012 thru 9-30-2012) in the amount of *** dollars. The check tracking number is 967326257 and the check number is 15897 issue date 26/oct/2012 issued to **** ***** ****** Thank you for checking into this matter. I am leaving my name and the payment amounts out to protect my identity no other information is changed or left out.Loading... Hide notesdeleteeditoranumprobMy response Re: [SUPPORT #1772023]: Important Note from Oranum.com - Check delayTO: 1 More1 recipient CC: recipientsYou More BCC: recipientsYou Show DetailsFROM:    TO:[email protected] starredThursday, October 25, 2012 4:43 AM No worries these things happen. Many blessings.Loading... Hide notesdeleteeditoranumprobThis Blog is to record an on going problem I am having with Oranum.com over a payment issue. I am a tarot card reader for company named Oranum. This starts with an e-mail from their support team about a payment that would be late at the end of Oct. I sill have not received this payment Dec 2nd and now they have told me that I have cashed my own check and must not have remembered it here is a log of our communication. I want the record to be available for other readers who may be going through something like this.[SUPPORT #1772023]: Important Note from Oranum.com - Check delay1 recipients CC: recipientsYou More BCC: recipientsYou Show DetailsFROM:Oranum SupportTO: Dear Customer,

Dear Partner,

we regret to inform you that your original paper check expected to arrive by the 25th October was lost, due to postal service failure. Unfortunately, this kind of error is something we are not able to affect. But as soon as the problem turned out, a new replacement check was issued and sent to you, in the beginning of this week. Thus, we ask you to kindly allow 10 more business days for your 25th October check to arrive. We sincerely apologize for the inconveniences this problem may cause to you.

Your anticipated understanding is highly appreciated.

Sincerely,

Oranum Support Team

This is the first e-mail I received.