- Report: #1151028
Complaint Review: Orbitz - Internet
-
Author Not Confirmed
Why?
Orbitz
Internet, USA
Phone:
800 569 7589
Web:
www.orbitz.com
Categories:
Business Rating:
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Orbitz price Guarantee is bogus Chicago, Il 60661 Internet
I booked a room in Berlin at Novum Hotel Ravenna for $72.14 (67.41 before taxes and orbit bucks applied. with taxes price was $73.17 for Std. room 2 twin beds o4 1 double. on the Orbitz web site May 24, 2014 at 1:23 PM
I saw on Orbitz web site the same room for the same dates for total due with taxes $ $69.00
Booking and paid 5/24/14 Price Orbitz 5/27/14
Room $79.31 Room $ 88.23
Promo Code App. 11.90 Hot Deal 15% 13.23
Prom Code App. 11.25
Taxes & Fees** 5.76 Taxes & Fees** 5.25
Total 72.14 Total $ 69.00
Taxes and fees are also different % Why?????? should this not be the same rate per dollar?
I contacted customer service and was told had to do complaint and price match within 24 hours of booking. I could not find this on website for hotels. I sent a formal email and complained and was told they could not match because this is a non refundable rate. I also could not find this condition listed. This price was cheaper on their own website.
1 Updates & Rebuttals
Custrelsgal
Chicago,Illinois,
Orbitz
#2UPDATE Employee
Mon, June 02, 2014
Hi,
My name is Lynn, and I am part of the Orbitz Customer Relations Team. We want
to learn more about your experience so that we can address the issue. Please
email us at [email protected] and enter my name in the subject line, so
that I can investigate further.
Thank you for your patience, and I look forward to hearing back from you.
Sincerely,
Lynn
Orbitz Customer Relations
