- Report: #814346
Complaint Review: Orbitz/Ace Rental Car - Internet
Reported By:
Meadowlark -
Hales corners, Wisconsin, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Orbitz/Ace Rental Car
Internet, United States of America
Phone:
414-455-7039
Web:
Orbitz.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Orbitz/Ace Rental Car Paid for luxury car and was given premium Internet
I used Orbitz.com to book a rental car. On the website you choose a car type and the price is shown. I chose a luxury car and was happy with the price. The description of the type of car that would be was Cadillac Deville, Lincoln Towncar or similar. I feel that what I received was not similar and was not a luxury car but a premium car.
I didnt find out the make I was to receive until the time I picked the car up. I was given a Chrysler 300C which is not comparable in size or price to these other cars. I even got ahold of a customer service agent at the corporate level who admitted it was a premium car and not luxury.
So as it turned out I didn't get a deal at all. In fact the price I paid was high for a premium car at that time. The CSR I talked to told me he would take care of me but now refuses my calls. This was a scam in my opinion and I wonder how often this happens.
The agent here in Milwaukee told me the car is luxurious but I did not pay for a luxurious car. I paid for a luxury car which has a specific meaning in the car rental business. I'm sure a Nissan Elantra could be luxurious but is not a luxury car and not comparable to a Cadillac or Lincoln.
I didnt find out the make I was to receive until the time I picked the car up. I was given a Chrysler 300C which is not comparable in size or price to these other cars. I even got ahold of a customer service agent at the corporate level who admitted it was a premium car and not luxury.
So as it turned out I didn't get a deal at all. In fact the price I paid was high for a premium car at that time. The CSR I talked to told me he would take care of me but now refuses my calls. This was a scam in my opinion and I wonder how often this happens.
The agent here in Milwaukee told me the car is luxurious but I did not pay for a luxurious car. I paid for a luxury car which has a specific meaning in the car rental business. I'm sure a Nissan Elantra could be luxurious but is not a luxury car and not comparable to a Cadillac or Lincoln.
1 Updates & Rebuttals
Custrelsgal
Chicago,Illinois,
U.S.A.
Orbitz Car Reservation Concern
#2General Comment
Tue, December 27, 2011
Dear Valued Customer
My name is Vikki, and I am part of the Orbitz Customer Relations Team. I saw your comments and would like to see if I can assist. Please email me your Orbitz Record Locator and I will review your account, and respond back to you. Our email address is [email protected]. Please enter my name in the subject line, and your blog name in your information.
I look forward to hearing back from you.
Sincerely,
Vikki
Orbitz Customer Relations
Chicago, IL
