Complaint Review: O'reilly Auto Parts - Alvin Texas

I just want to make sure everyone knows that all rebuttals here are correct. Never has a parts store accepted used electronics for return. This report was just due to the guy being unaware of the policies that are posted on the walls. If you have an electrical problem, and are clueless as to what is wrong, their is a very good chance you fry the component you just installed.

There are a lot of crooked mechanics out there, I do not deny it. But... people go to school to learn computers and accounting and banking and restaurant and know what they are doing. No one thinks twice about their experience and opinions on what they do for a livng. Yet, people refuse to invest the time to get to know and trust a mechanic. Every day, people think they know what they are doing and think they can save a few dollars here and there by fixing their own cars. Guess what.... unless you are absolutely sure of what you are doing... you are gonna do more harm than good. In this case, the OP thought he knew what he needed, was wrong and then got pissed off when the store refused to issue a refund on a non refundable part. And if that were not bad enough, he openly stated that he would ensure that the next time he had the same situation, he would make sure that the part in question was broken, thus forcing a false refund. You got what you deserved, pal. Either become and expert, or pay the price for thinking yourself so.

The sign out front says Orielly Auto Parts not Orielly Slitely Used Auto Parts. It takes about 20 seconds and 2 pieces of wire to see if your motor is not working. Just to save some time and money next time try taking your car to somone who knows what they are doing instead of bashing people trying to make an honest living and keep the best intrest of thier company in mind. P.S. The only one gatting scammed here is Orielly Auto Parts for doing what any other buisness would do

Next time get the vehicle properly diagnosed by a quality automotive technician even if you want to do the work yourself. You will at least no what the problem is at it will save you time and money.

Any reasonable person reading a comment that quotes Okay the next time I return a part I will make sure it is defective believe me !!!. would have the same conclusion. That you intend to damage it, so you will get your refund. There is no hidden meanings in your comment. Your words shows your character. I am not surprised that you accuse me of working at O'reilly. I have never been inside one of their stores. I do work for an automotive chain that is much larger than O'reilly. That is why I take an interest in posts about auto parts stores and auto shops. I do not need to defend my comments. I am just pointing out how you seem to attack those who point out flaws in your ROR. You open yourself to opposing views when you post here. When you make the kind of post you did, you should be willing to accept the view of others, pointing out, where you are wrong. If you take issue towards those with different views, then the next time you do a ROR, tell the readers that only those who will agree with you can post a response. That only those who think that there is nothing wrong to intentionally damage a part, so you can get a refund. I am very sure that you can find a lot of people who agree with you. Most people do not want to be part of your pity party. Good luck.

...but they do have a location down the street from me where i buy parts from occasionally. As I mentioned in the very first response, "Special Order or not, any electrical item that is purchased is nonrefundable from any auto parts store you may make a purchase from. I believe every auto parts store has a sign somewhere behind the counter that states this fact."

Never said I would damage anything. I expected those types of comments because most you work for this scam company. The fact is if you buy a part and keep the invoice O'reilly WILL NOT refund your money. That is the fact live and learn . Good luck with your job at Oreilly !

"The next day I plugged in the electric fan motor and found out I only needed a relay switch." ^^This is not troubleshooting. This is random guess parts replacement. IF you actually did troubleshoot-and properly-you would have found the relay bad originally and not had to special order a part that was not the problem.

You have just implied that would internally damage that part so you can get a refund for it being defective. If that is the case, then you would be the one who is doing the rip-off. Oreilly's did not rip you off, yet it seems you have no problem doing it to them. So sad. Even so, most parts stores would only replace it, not refund it. That is what a warranty is for. Go where your conscience takes you.

The fan is still brand new. All I did was plug it in ! Okay so next time I return a part I will be sure it is defective believe me !!!

I do not see how you were ripped off in any way. You making a claim that your were, is completely wrong. You are asking and expecting that an auto parts store sell you a test part that you can return if it is not the problem. Doing that would mean that the next person who needed the part your returned, would be paying for a new part but getting a used part. You improperly diagnosed a mechanical issue, yet you want the store to pay for your mistake. Most auto parts store have a no return policy on electrical parts for that reason. Try getting a return for anything from the dealer, especially on a special order. The dealer has a no return policy on electrical parts and charge a restocking fee on special orders if they take it back at all. People buy parts all the time because they guess at what is wrong. Many times they make a bad guess and buy a part that they did not need. Many times there are other issues wrong in their car. Those other issues could damage that electrical and mechanical part. If the store were to take that part back, they would then have a used and possibly defective electrical part on the shelf. The next customer that needs it would then be writing on ROR how O'reilly sells defective parts and sells used parts as new ones. If a person wants a used or test part, they need to get it from a salvage yard. It would have been much cheaper, but you would have ended up with a part as old and used as the one you have that is broke. It is way beyond customer service to expect a parts store to let you use everything they have to trouble-shoot your car. If you do not have the technical skills to trouble-shoot issues with your car, then it is in your best interest to take it to a shop where they can diagnose it correctly. A final note would be that most parts stores will only accept a return if it is in the same condition that it was when it was sold. If a person tears up the packaging of a product, no new customer would buy it that way so the store most likely will not take it back. They would not be able to resell it without taking a loss. Same goes on electrical. Most manufactures will only give credit to the parts store for defective merchandise, not used merchandise. Your expectations for O'reilly to pay for your mistake is way beyond customer service. Every parts store sells maintenance manuals for specific vehicles. They sell for under 20 dollars and will give great help for the do-it-yourself car owner. It will help you trouble-shoot problems and hopefully save you money in the long run. Good luck

Jerry I am assuming it was a fan motor you purchased. Special Order or not, any electrical item that is purchased is nonrefundable from any auto parts store you may make a purchase from. I believe every auto parts store has a sign somewhere behind the counter that states this fact. Perhaps you should have done a better job of diagnosing the possible problem before just trying to replace parts you weren't sure were needed. Anytime something electrical fails in a car, you should check the fuses and/or relays before getting into the actual components, but I believe you know this now.