Jessica Kremkau
Florida,#2UPDATE Employee
Thu, November 26, 2009
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This post, from 2006 was recently brought to my attention. Since it is over 3 years old, it is difficult to reach Mr. Perris. However, if you are out there, please call me 800-842-8848 ext 347. And I will make it right. We have looked at our database and it appears as though the lamp was purchased through one of our retailers. We have no record of Mr. Perris in our files. In any case, we take the issue of customer support very seriously and will do whatever it takes to delight our customers. In fact, Don Barry, our CEO, personally sees to it that all issues are addressed to our customers satisfaction. We sincerely apologize to Mr. Perris for the situation he went through and can assure you that our customer support team has been completely Overhauled since 2006. If you have any questions, please call me directly or visit our site www.ottlite.com Sincerely, Jessica Kremkau OttLite --