- Report: #317032
Complaint Review: Pacific Dental Group Dr. Mau Nguyen - Temecula California
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Pacific Dental Group Dr. Mau Nguyen
31754 Temecula Parkway Temecula, 92592 California, U.S.A.
Phone:
951-694-5255
Web:
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Pacific Dental Group Dr. Mau Nguyen Ripoff Scam Lies Lied Liars Greedy Dentist Dental False Temecula California Temecula California
I went to go see my regular dentist, Dr. Mau Nguyen, in Feburary 2008 at Pacific Dental Group in Temecula, CA. After examining me with "ooohhhs" and "hmmms", he told me that I had 6mm pockets in my gums, which constitutes Periodontitis. He made a real big deal about it. He told me I would need $800 worth of Arestin, which is a pretty expensive antibiotic, in most of my gums. He said that if I did not have it, it may get worse and I might have to have a surgery where the gums are cut so that plaque may be removed.
I was fairly scared about the process and he sent in the financial manager to tell me what my insurance would cover. I could tell something was fishy. The dentist knows that I have very good insurance and am quite financially comfortable. The financial manager said "your insurance doesn't cover this procedure, but we can bill them after the procedure and see if they will pay it". That means I would get hit with the $800 if the insurance didn't pay for the procedure.
I asked a lot of questions and decided I would go to another office for a second opinion. Long story short, I talked to a friend who is a dental assistant at another office in Temecula. She said that Arestin should not cost that much and invited me to her office. In the end, the doctor there concluded that my pockets were mostly 2-3mm, with one being 4mm. I only needed a routine cleaning and NO Arestin. It ended up only costing my $10 and the doctor was baffled that the other office wanted to perform the deep cleaning procedure with Arestin.
I wont be going back to Pacific Dental Group!
Firehawk
Temecula, California
U.S.A.
I was fairly scared about the process and he sent in the financial manager to tell me what my insurance would cover. I could tell something was fishy. The dentist knows that I have very good insurance and am quite financially comfortable. The financial manager said "your insurance doesn't cover this procedure, but we can bill them after the procedure and see if they will pay it". That means I would get hit with the $800 if the insurance didn't pay for the procedure.
I asked a lot of questions and decided I would go to another office for a second opinion. Long story short, I talked to a friend who is a dental assistant at another office in Temecula. She said that Arestin should not cost that much and invited me to her office. In the end, the doctor there concluded that my pockets were mostly 2-3mm, with one being 4mm. I only needed a routine cleaning and NO Arestin. It ended up only costing my $10 and the doctor was baffled that the other office wanted to perform the deep cleaning procedure with Arestin.
I wont be going back to Pacific Dental Group!
Firehawk
Temecula, California
U.S.A.
1 Updates & Rebuttals
Pacific Dental Group
Irvine,California,
U.S.A.
More Information Is Needed
#2UPDATE Employee
Fri, May 30, 2008
Customer service is important to our office and we were extremely upset to hear that a patient is unhappy with treatment received. However, without being provided more specifics, the office is unable to respond in detail to this complaint as it does not know who the patient is. Further, the Health Insurance Portability and Accountability Act of 1996 prevents the office from providing details without a specific signed consent from the patient. If the patient at issue is willing to sign a HIPAA compliant release, the office would appreciate having the opportunity to respond and to try to address the patient's issues. It must be noted in general that it is not uncommon for dental professionals to disagree on a recommended course of treatment. Likewise, when pocket-charting a patient's gums, it is not unusual for dental professionals to differ in assessment of pocket depths; different techniques are used which can result in different readings. Again, without specifics about the patient and more detailed information about the subsequent assessment, the office cannot respond to his complaint. Again, customer service is important to us and we strive to address any issue that is raised. However, we cannot do so if a patient does not raise those issues to our office in a manner that allows us to respond.
